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Receptionist Team Lead

Company: Pecheles - Audi, VW, Hyundai
Location: Greenville
Posted on: November 23, 2021

Job Description:

We are seeking a Full-time Reception Team Lead with excellent customer service skills, impeccable organization, flexible availability, and a winning attitude.This individual will be responsible for supervising, training, and supporting the Reception Team at our stores in Greenville, Washington, and New Bern. In this role, you will report to the Office Manager and be responsible for a regular shift at the reception/cashier window: accurately directing inbound calls, completing customer & departmental transactions, and providing administrative support as needed. Must have basic accounting skills including an understanding of functions in both accounts receivable and accounts payable. Previous Automotive Dealership experience a plus!Every employee at Pecheles Automotive is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical and DentalTeladoc Membership (24/7 access to US physicians)401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedDiscounts on products and servicesResponsibilitiesDuring training, learn the receptionist processes and standards by working a regular shift.Train and supervise a team of 2-3 cashier/receptionists at each of our 3 locations. Traveling between locations and covering shifts as needed.Manage Cashier schedulingCalculate the customer's bill using the dealership's computer systemReceive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticketMake change accurately and issue receipts to customersAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionOperate switchboard telephone systemCommunicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suiteAvailable to work Monday thru Friday, as well as every other Saturday.Strong communication skillsAbility to multi-task, prioritize, and work cooperatively with other departmentsProfessional personal appearanceClean driving recordMust be willing to complete a pre-employment background check and drug-screen

Keywords: Pecheles - Audi, VW, Hyundai, Greenville , Receptionist Team Lead, Administration, Clerical , Greenville, North Carolina

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