Office Assistant
Company: Coastal Horizons Center
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Coastal Horizons ? Office Assistant (Trauma-Informed Care
Setting) The Office Assistant performs a variety of administrative
and front desk support functions while helping maintain a
welcoming, safe, and supportive environment for clients, staff, and
visitors. This position requires the ability to interact with
individuals who may have experienced trauma, substance use
disorders, or behavioral health challenges, using principles of
trauma-informed care , including empathy, confidentiality, cultural
sensitivity, and professionalism. Location: On-site
City/State/County: Wilmington, NC ? New Hanover County Schedule:
Monday?Saturday (Rotating Saturdays), 40 hours/week, 5:00 AM to
11:00 AM and 3:30 PM to 7:00 PM. POSTION HIGHLIGHTS: Provide front
desk coverage and greet clients in a respectful, supportive manner
Answer phones and assist callers with professionalism and
discretion Conduct appointment reminder calls Schedule appointments
for therapists, counselors, and other staff Check in new clients
and review required paperwork Maintain accurate filing of client
documentation Collect and post client payments; assist with
third-party billing as assigned Maintain strict confidentiality of
all client information Pick up and distribute incoming mail Print
SAIOP certificates Place orders for office supplies Enroll patients
into services for the expanded dosing program Support daily
operations of the New Hanover office and perform other duties as
assigned This position is subject to OSHA regulations regarding
bloodborne pathogens due to potential exposure to bodily fluids.
REQUIRED EDUCATION & QUALIFICATIONS High school diploma or
equivalent (business coursework preferred) Minimum of two (2) years
of clerical or administrative experience, or equivalent combination
of education and experience Experience with third-party medical
billing preferred Ability to work a flexible schedule Strong
organizational, communication, and computer skills Ability to
interact professionally and compassionately with diverse
populations in a trauma-informed environment ADDITIONAL
INFORMAITON: Work in a collaborative, mission-driven behavioral
health setting Support services that help individuals and families
recover and thrive Contribute to a safe, respectful, and inclusive
client experience SALARY & BENEFITS: Competitive salary based on
experience Comprehensive medical, dental, and vision insurance
Educational loan repayment programs and career growth opportunities
Retirement savings plan (401k) Generous paid time off, rollover
hours, and 14 paid holidays Employee engagement activities,
resource groups, and diversity events HOW TO APPLY Interested
candidates should submit their resume and cover letter through our
Careers Page. If you require an accommodation during the
application process, please contact jobs@coastalhorizons.org . We
look forward to reviewing your application! EEO Statement Coastal
Horizons is an Equal Employment Opportunity (EEO) employer. All
qualified applicants will receive consideration without regard to
race, color, religion, sexual orientation, gender, gender identity
or expression, national origin, age, disability, or protected
veteran status. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
Keywords: Coastal Horizons Center, Greenville , Office Assistant, Administration, Clerical , Wilmington, North Carolina
