Customer Service Specialist II

Location: Raleigh
Posted on: June 23, 2025

Job Description:

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting a high-volume healthcare contact center. This is your chance to contribute meaningfully to challenging projects while growing a rewarding career. As a Customer Service Specialist II, you will play a key role in ensuring high-quality support and service delivery. You will provide customer assistance and problem resolution to a wide variety of healthcare providers and recipients in a multi-customer contact or help desk environment. This position is responsible for responding to calls, serving as a single point of contact for reporting problems, making inquiries, and obtaining guidance on services offered by the service center. Essential Job Functions Answer incoming phone calls; provide accurate and appropriate information to callers. Make outbound customer service or satisfaction calls, as required. Complete call guides and gather/verify required information. Participate in training sessions on telephone skills and program information; adhere to established service levels. Meet customer service and documentation standards within required time frames. Follow contact center scheduling to ensure appropriate telephone coverage. Perform clerical or administrative duties as assigned. Experience and Qualifications Required Experience: 1 years of related experience Required Skills: Customer service, communication, problem solving Preferred Skills: Customer service experience in a healthcare or contact center setting Location: Hybrid - 2 days per month onsite Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)

Keywords: , Greenville , Customer Service Specialist II, Customer Service & Call Center , Raleigh, North Carolina