Customer Service Rep - Medicaid
Company: ALTA IT Services
Location: Raleigh
Posted on: June 24, 2025
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Job Description:
Job Title: Customer Service Rep - Medicaid Location: Raleigh,
North Carolina Type: Contract To Hire Compensation: $15 - $15
hourly Contractor Work Model: Hybrid Customer Service Rep Seize
your opportunity to make a personal impact as a Customer Service
Specialist supporting the North Carolina Medicaid. As a Customer
Service Specialist II you will help ensure today is safe and
tomorrow is smarter. Our work depends on Customer Service
Specialist II joining our team to provide customer assistance and
problem resolution to a wide variety of NC Medicaid providers
supported by a multi-customer contact or help desk environment.
Responds to providers and recipient calls, providing a single point
of contact for report problems, make inquires and obtaining
guidance about any or all services provided by the service center.
Essential Job Functions -Answers incoming phone calls on behalf of
client; provides accurate and appropriate information to callers.
-Places outbound customer service or customer satisfaction calls,
as required by client. -Completes call guides; gathers and verifies
required information. -Attends telephone skills and program
information training sessions; adheres to established levels of
service. -Adheres to established customer service and documentation
standards within required time frames. -Adheres to contact center
scheduling, ensures telephone coverage during contact center hours
of operation. -Performs clerical or administrative duties as
assigned. WHAT YOU’LL NEED TO SUCCEED: Required Experience: 1 years
of related experience Required Skills and Abilities: customer
service, communication, problem solving customer service System
One, and its subsidiaries including Joulé, ALTA IT Services, and
Mountain Ltd., are leaders in delivering outsourced services and
workforce solutions across North America. We help clients get work
done more efficiently and economically, without compromising
quality. System One not only serves as a valued partner for our
clients, but we offer eligible employees health and welfare
benefits coverage options including medical, dental, vision,
spending accounts, life insurance, voluntary plans, as well as
participation in a 401(k) plan. System One is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, age, national origin, disability,
family care or medical leave status, genetic information, veteran
status, marital status, or any other characteristic protected by
applicable federal, state, or local law. M2 Ref: 850-Rockville
(ALTA IT)
Keywords: ALTA IT Services, Greenville , Customer Service Rep - Medicaid, Customer Service & Call Center , Raleigh, North Carolina
