Competitive Customer Service Trainee

Company: Creative Collaborations
Location: Durham
Posted on: June 25, 2025

Job Description:

Launch Your Service Career and Excel in a Dynamic Environment At Creative Collaborations! As a passionate team excelling in client relationship building and customer satisfaction, committed to empowering businesses through effective marketing, addressing the market dynamics influenced by Frontier Communications, is seeking customer-focused individuals to join us as Customer Service Trainees in Durham. This entry-level role builds top-tier service skills, solves issues efficiently, and helps shape Frontier’s standout customer experience. As a Customer Service Trainee, you will receive comprehensive, hands-on training in diverse product offerings, advanced customer service methodologies, and effective problem resolution strategies. This program develops your exceptional communication, active listening, and solution-oriented skills, teaching you to confidently address customer needs and exceed expectations. You will master precise inquiry resolution, customer education, and proactive problem-solving, building trust and driving satisfaction in every interaction. Key Responsibilities of the Customer Service Trainee Undergo intensive training in all facets of direct customer service. Engage directly with customers, inquiries, and deliver solutions across multiple settings. Educate customers on full-service benefits and features, helping them unlock full value. Contribute to daily team briefings and coaching, adopt best practices, and enhance service delivery. Drive team success by boosting customer satisfaction and service efficiency, surpassing performance benchmarks. Collaborate seamlessly with experienced Customer Service Associates and other team members to enhance collective performance. Hone the art of empathetic communication, ensuring every customer feels heard, understood, and valued. Stay continuously updated on the latest product features, service updates, and promotional offers to provide accurate information. Handle customer feedback and complaints with professionalism, actively seeking opportunities to improve service delivery. Demonstrate a proactive approach to identifying and resolving potential customer pain points before they escalate.

Keywords: Creative Collaborations, Greenville , Competitive Customer Service Trainee, Customer Service & Call Center , Durham, North Carolina