Customer Service Representative

Company: CornerStone Staffing
Location: Cary
Posted on: June 26, 2025

Job Description:

CornerStone Staffing is hiring for 10 Healthcare Customer Support Reps in Cary, NC Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc. Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications. Don't miss out on this opportunity! APPLY TODAY Customer Service Representative Location Cary, NC | Onsite COMPENSATION & SCHEDULE • $20.40/hr • Tuesday - Saturday | 11:30am–8:00pm EST ROLE IMPACT As a Customer Service Representative supporting pharmacy operations, you'll serve as a key liaison for patients, clinicians, and internal teams. You’ll ensure high-quality customer service by managing inbound and outbound communications, supporting medication delivery coordination, and contributing to accurate documentation across systems. KEY RESPONSIBILITIES • Manage inbound/outbound calls to schedule medication refills and deliveries • Update medical claims and patient records for referral tracking • Answer inquiries related to prescription status, financials, and insurance • Escalate clinical questions to pharmacists or nurses as needed • Identify and report adverse events or product complaints MINIMUM QUALIFICATIONS • High school diploma or GED required; Associate degree preferred • 1 year customer service / call center experience (non-retail) • Proficiency with Microsoft Office and management information systems • Strong verbal and written communication skills with attention to detail CORE TOOLS & SYSTEMS • Microsoft Office Suite • Pharmacy management systems • Medical claims platforms • Call center/customer service software PREFERRED SKILLS • Familiarity with pharmacy operations and medical terminology • Experience processing medical claims • Prior work in a medical office or healthcare support role LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Keywords: CornerStone Staffing, Greenville , Customer Service Representative, Customer Service & Call Center , Cary, North Carolina