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Field Engineer II - Emerging Technology

Company: Hyster-Yale Group
Location: Greenville
Posted on: November 19, 2021

Job Description:

Job Title Field Engineer II - Emerging Technology Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Engineer II - Emerging Technology, based out of in Greenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. The Field Engineer II - Emerging Technology will be responsible for providing technical support to ensure customer and internal department's satisfaction for telemetry & other operator assist systems. Also responsible for commissioning all emerging technology products and vehicles. This includes, but is not limited to, at factory and customer sites, installing software, creating and troubleshooting, calibrating and repairing vehicles, analyzing hardware and software issues in the field, wireless communication, programming/installing/troubleshooting PLCs, connectivity to remote I/O, customer's WMS and writing training and technical documentation. Be the installation site liaison, point of contact for customer and PM. Support Sales & Applications Engineering activities by conducting field demonstrations and performance trials at OEM suppliers and prospective customers/partners. These activities are billable and directly support project execution. The successful Field Engineer I - Emerging Technology will provide the following Key Accountabilities:

  • Set-up & Calibrations.
  • Safety Assessments & Adjustments.
  • Troubleshoot electro-mechanical issues.
  • Create / maintain site general arrangement drawing.
  • Perform commissioning / validation.
  • Perform wireless communication survey.
  • Onsite Safety Assessments & Adjustments.
  • Perform vehicle interface commissioning / validation
  • Test application software and interfaces between vehicles, middle ware and customer host.
  • Write training and support documentation.
  • Analyze, troubleshoot and refine rules to optimize material flow.
  • Deliver training to end customer.
  • Additional duties as assigned.
  • Lead customer acceptance testing at Pre-delivery timing (Factory Acceptance Testing) as well as on-site phased installation milestones.
  • Support virtual testing, troubleshooting and training as required.
  • Analyze vehicle uptime / issues tracking
  • Track and report on issues
  • Oversee operations at customer's site, which may include junior HYG Emerging Technology Field Engineer I & Emerging Technology Field Engineer II. The successful Field Engineer II - Emerging Technology Must Meet the following Requirements:
    • BS Engineering with 1-3 years of relevant experience preferred
    • In lieu of degree 5-7 years' experience
    • Experience in system installation or vehicle service, preferred
    • Field-based
    • Travel up to 75%+ Other Skills and Attributes:
      • Experience with customer onsite-installations, required.
      • Proficiency using Windows operating systems.
      • Experience troubleshooting electro-mechanical systems.
      • Ability to read and understand electrical schematics, wiring diagrams, 3D models and mechanical assembly drawings.
      • Familiar with setting up and troubleshooting enterprise Wi-Fi, Wireless communication.
      • Understanding of networking concepts, hardware and software.
      • Excellent written and oral communication skills in English.
      • Ability to remain calm and professional in a demanding and dynamic work environment, often in direct contact with the customer Job ID JC193 Employment Type Full time Work Hours 40 Travel Required 50-75% Primary Location HYG US Greenville, NC (Headquarters) Address 1400 Sullivan Drive Zip Code 27834 Field-Based Yes Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Keywords: Hyster-Yale Group, Greenville , Field Engineer II - Emerging Technology, Engineering , Greenville, North Carolina

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