Sr. Network Voice Engineer
Company: Omni Inclusive
Location: Greenville
Posted on: April 30, 2024
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Job Description:
Job Description:
--- 9+ years of Hands on experience in Cisco Call Manager, Voice
gateways & Unity Connection voice mail services.
--- Hands-on experience on CUCM & Unity Connection version 8.x &
9.x
--- Have clear understanding on VOIP protocols like SIP, H.323 and
MGCP
--- Hands-on experience on Cisco c series and B series server along
with Esxi 4.0 or 5.0
--- Feature configuration experience like Jabber, SNR, Presence,
hunt groups, Hunt pilot, Voice mail boxes, TAPI.
--- Understanding of CUCM, gateways & Unity connection prevent &
maintenance & backup/restore producer.
--- Have clear understanding on Telecom infrastructure protocols
like ISDN and analog signaling.
--- Contact Center express 8.x or 9.x deep understanding of
scripting, Agent, Skill, team configuration etc.
--- Have clear understanding about UCCX historical & online
reporting.
--- Have clear understanding about CAD and Finesse agent
desktop.
--- CCNA - Collaboration
--- CCNP - Voice/Collaboration
--- Excellent troubleshooting skills. Must be able to quickly
identify and resolve network related issues in smallest possible
time.
--- nswer any questions related to design and architecture while on
P1 Bridge.
--- Must be able to participate and represent the team in Change
and Incident management meetings.
--- Excellent communication and presentation skills.
--- Coaching analysts for correct routing of tickets, capturing
critical information
--- Open for 24x7 availability
--- Excellent leadership skills.
--- Should have good knowledge of ITIL Processes awareness and
adhering
--- Possess outstanding interpersonal and teamwork skills
--- Should have experience on Gateways.
--- Work with Third Party Providers to assist in Problem resolution
of telecommunication Problems.
--- Report on Telephony Problems within established time
frames.
KEY TECHNOLOGIES:
--- CUCM 8.x & 9.x
--- Cisco Unity Connection 8.x & 9.X.
--- SIP, MGCP, CUBE & H323 gateways.
--- UCCX 8.x and 9.x, CAD and Finesse.
--- Scripting knowledge of UCCX.
--- Understanding of UCCX integration with logger, WFM, Email
integration etc.
Keywords: Omni Inclusive, Greenville , Sr. Network Voice Engineer, Engineering , Greenville, North Carolina
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here to apply!
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