GreenvilleRecruiter Since 2001
the smart solution for Greenville jobs

Vice President, Customer Contact Center

Company: Victra Verizon Authorized Retailer
Location: Greenville
Posted on: February 15, 2020

Job Description:

Are you an analytical leader with the ability to drive results? Do you consistently challenge the status quo and seek to drive continual improvement? Victra is the leading exclusive, premium retailer for Verizon with a mission of connecting technology to life in the most trusting and profitable way. The Victra Contact Center VP will have responsibility for leading and overseeing a multi-program facility. Programs will encompass both inbound and outbound call activity across Sales and Service functions. Across departments, the VP will have full responsibility for meeting staffing needs, efficiency targets, sales goals, and overall program development objectives. This position will oversee departmental managers, front-line supervisors, and customer-facing representatives. Other responsibilities include: -- Actively and consistently support all efforts to simplify and enhance the customer experience; fully support Victra---s mantra of ---Every Guest, Every Time--- -- Motivate and drive performance of entire contact center -- Drive attainment of key performance indicators around sales revenue, close rate, operational productivity, customer interaction quality, and contact center service levels -- Spearhead a culture that values personal development, learning and continuous improvement within all levels of the organization -- Assist executive leadership in planning processes that include annual financial planning, infrastructure development, capacity planning, process improvement, etc. -- Direct and recommend necessary corporate initiatives and/or changes needed, to support center growth and compliance -- Ensure contact center operations are in compliance with all necessary laws and regulations YOUR BACKGROUND (REQUIREMENTS AND QUALIFICATIONS): Have you had to work in high-expectation situations providing leadership and collaboration with a diverse team to deliver solutions? You will be a strong people leader who can attract, develop and retain the very best talent. You can think 1-3 years ahead into the next business cycle while challenging assumptions and conventional wisdom with specific, supported, reasoned proposals. We are looking for the Contact Center VP to also bring the following: -- 10 years overall business experience, with 7-10 years in a sales call center leadership role -- Bachelor---s degree in Marketing, Business or related field, or equivalent experience -- Strong sales aptitude with verifiable track record of success leading sales operations in a contact center environment; experience within the Communications and/or Technology industries highly desired -- Demonstrated ability to build teams, organizational capabilities, processes, and technology solutions in a fast-paced environment -- Deep understanding of contact center best practices in selling, service, and profitable operation -- Excellent working knowledge of relevant metrics and financial measurements used to drive performance in both sales and service environments (within a contact center) -- Proficiency with the Microsoft Office suite, including Power Point and Excel LOCATION REQUIREMENTS Role to be based in North Carolina Ability to travel up to 10% PHYSICAL REQUIREMENTS Ability to lift up to 10 pounds Ability to sit for long periods of time (unless accommodations are required/requested for an employee under the ADA) EQUAL OPPORTUNITY EMPLOYER We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all duties, responsibilities, and skills required of employees so classified.

Keywords: Victra Verizon Authorized Retailer, Greenville , Vice President, Customer Contact Center, Executive , Greenville, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

State and Local Tax Senior Manager - Investment Management, East
Description: br br Do you enjoy building newclient relationships to grow an already existing and successful Multistate Tax InvestmentManagement practice Are you ready to make a greater impact on organizations (more...)
Company: Deloitte Touche Tohmatsu Limited
Location: Raleigh
Posted on: 02/20/2020

IT Project Manager
Description: Inceed has partnered with an impressive distribution company who are looking to bring a Project Manager onto their team The person in this
Company: Inceed
Location: Raleigh
Posted on: 02/20/2020

Manager Commercial Analytics
Description: Specialty Disease Pharma Brand Looking For Manager Advanced Marketing Analytics - Research Triangle - 130,000 - 145,000 Exceptional Stock - A hugely succesful pharma brand is looking for a Managerial (more...)
Company: InterQuest Group
Location: Raleigh
Posted on: 02/20/2020

Program Manager, Partner Enablement
Description: the US. We have an exciting opportunity for an experienced partner sales enablement professional to join a fun, high-growth software organization. Reporting to the Director of Sales and Customer Enablement, (more...)
Company: GitLab Inc
Location: Raleigh
Posted on: 02/20/2020

Volunteer: Time Management Coaching for The Mosaic Project (Remote)
Description: the best productivity and attention management strategies that work for them, recommend tools to help them reach their goals. Our Mission We work toward a peaceful future by uniting children of diverse (more...)
Company: Catchafire
Location: Raleigh
Posted on: 02/20/2020

Commercial Architecture Project Manager
Description: ROLE: PROJECT MANAGER Founded in 1988, MHAworksis a commercial architecture firm serving clients in multiple offices throughout North Carolina. Recently we have renovated our historic downtown Durham (more...)
Company: MHAworks
Location: Durham
Posted on: 02/20/2020

Nurse Manager
Description: Horizon Health is seeking to fill the following position: br Nurse Manager, Behavioral HealthSeeking a dynamic Behavioral Health Nurse Manager at Maria Parham Franklin for a new 20-bed Adult Inpatient (more...)
Company: Horizon Health
Location: Raleigh
Posted on: 02/20/2020

Wealth Management Sr Investment Strategist (LO) 4
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo
Location: Raleigh
Posted on: 02/20/2020

Operational Risk Manager 2
Description: Job Description br br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...)
Company: Wells Fargo Bank
Location: Raleigh
Posted on: 02/20/2020

Area Vice President, Health and Welfare Consultant
Description: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our (more...)
Company: Gallagher
Location: Durham
Posted on: 02/20/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greenville RSS job feeds