Business Process Manager II, Black Belt Certified
Company: TD Bank
Location: Greenville
Posted on: May 14, 2022
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Job Description:
About TD Bank, America's Most Convenient Bank - TD Bank,
America's Most Convenient Bank, is one of the 10 largest banks in
the U.S., providing more than 8 million customers with a full range
of retail, small business and commercial banking products and
services at approximately 1,300 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In
addition, TD Bank and its subsidiaries offer customized private
banking and wealth management services through TD Wealth -, and
vehicle financing and dealer commercial services through TD Auto
Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn
more, visit . Find TD Bank on Facebook at and on Twitter at TD
Bank, America's Most Convenient Bank, is a member of TD Bank Group
and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a
top 10 financial services company in North America. The
Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit .The
Business Process Manager II uses bank operations knowledge and
skills obtained through education and experience to partner with
the business lines he/she supports. Analyzes current business
processes and procedures to identify opportunities for process
improvement, increase operational efficiency, provide business line
project support, develop and maintain metrics/service level
reporting and serve as a subject matter expert for assigned
units.Facilitates the documentation of all processes and
controlsServes as the subject matter expert on all of the units
functions and processesDefines, designs, and supports process
improvement initiatives across multifunctional areas and ensures
alignment with the overall organizational strategyLeverages and
partners with IT, Ops Innovation and Excellence, Risk Management
and other teams to drive and deliver improvements to the
processesChallenges existing processes and makes change
recommendations as necessaryIdentifies points of process risks or
potential failure and makes recommendations to control risk, follow
process through to completionEnsures alignment with customer
expectations to deliver a WOW! experiencePartners with unit
managers to provide support as neededManages the technology change
control process as neededWorks on, and occasionally lead, special
projects as neededResponsible for 3 6 processes of medium to high
complexityUnderstands and contribute to the achievement of business
strategy, goals and objectivesIdentifies and recommends process
improvements and/or automation opportunities to enhance the
productivity and operational efficiency of the businessGathers,
prioritizes and explains user requirements to support project
activities, process improvements, systems development, etc.Serves
as a consultant, providing advice, business expertise, and
recommendations on business and/or operational processesPrioritizes
and manage own workload, and possibly the workload of others, in
order to deliver quality results and meet pre-determined
timelinesRepresents the business and provide coordination within
the business, with external service providers and other areas
within the bank, on high risk/impact, major projects, and/or
operational processesUses project management software / tools and
applicable templates to prepare documentation, track, monitor and
report information, and maintain database(s) as applicableEnsures
accuracy in preparing and promptly completing all required
supporting documentation for assigned projects/tasks (i.e.,
reports, change requests, presentations, invoices,
correspondence/communications, tables, charts, files,
etc.)Identifies, takes ownership and/or assists with resolution of
issues as they arise, or escalation of issues as
appropriateParticipates as a member of the team in executing
assigned deliverables within specified parametersKeeps business
leaders and other team members informed and up-to-date about the
status/progress of projects, and all relevant or useful information
related to day-to-day activitiesSupports the project team and the
business by continuously developing knowledge in own areaLeads and
manages a team of direct reports, ensuring continuous development
of the team through ongoing coaching and feedbackAt TD, we are
committed to fostering an inclusive, accessible environment, where
all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live in and
serve, and creating an environment where every employee has the
opportunity to reach their potential. If you are a candidate with a
disability and need an accommodation to complete the application
process, email the TD Bank US Workplace Accommodations Program at .
Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, Greenville , Business Process Manager II, Black Belt Certified, Executive , Greenville, North Carolina
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