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Store Manager - AT&T

Company: Mobily LLC - AT&T Authorized Retailer
Location: Greenville
Posted on: November 24, 2022

Job Description:

Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

* Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
* Fully accountable for store implementation of The AT&T Retail Promise
* Fully accountable for execution of sales, service and customer experience initiatives in store
* Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
* Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
* Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
* Consistently demonstrate excellent leadership and coaching skills
* Create a work environment where motivated people can excel
* Oversee Store floor experience -- Act as Floor General
* Own Customer Coordination, Welcome and Wait Time process
* Support Team and assist with customer transactions
* Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
* Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
* Facilitate weekly personnel training/educational sessions
* Monitor the Customer Feedback Tool on a daily basis
* Resolve or escalate appropriately any billing or service issues
* Employee Leadership and Development

Job Type: Full-time

Pay: $50,000.00 - $86,000.00 per year

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 10 hour shift
* 8 hour shift

Ability to commute/relocate:
* Greenville, NC: Reliably commute or planning to relocate before starting work (Required)

* Retail Sales/Customer Service: 2 years (Preferred)
* Retail Management: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Mobily LLC - AT&T Authorized Retailer, Greenville , Store Manager - AT&T, Executive , Greenville, North Carolina

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