Customer Account Manager

Company: Catalent Inc
Location: Greenville
Posted on: May 28, 2023

Job Description:

Customer Account Manager
Catalent's Greenville, N.C. facility specializes in end-to-end turn-key solutions for oral solid dosage forms, including integrated formulation development, analytical services, commercial manufacturing, and packaging. This state-of-the-art facility has had over $100M of investments in recent years and features fit-for-scale capacity with potent handling capabilities, ideal for orphan or targeted drug development.
The Position
The Customer Account Manager is the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The primary responsibilities of the Customer Account Manager include demand planning, managing the execution of the order to cash flow process and alignment of customer needs, agreed upon terms between Catalent and customer and Catalent capabilities. This role is responsible for providing excellent customer satisfaction by ensuring on time delivery through the coordination and execution of customer orders across functions with guidance from leadership; this role is also responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from leadership.
The Role

• 
  
• 
  Act as primary customer/site contact for assigned accounts.
  
  
• 
  Will be considered site SME for assigned customer accounts and owns overall facilitation of product supply.
  
  
• 
  General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability.
  
  
• 
  Ensure customer forecasts are received on the contractually agreed upon periods, analyzes review for forecast fidelity, challenges customers if orders are not aligned with agreements (such as short lead time or significantly above/below forecast), and follows escalation process for forecast changes that cannot be resolved one on one with the key customer contact.
  
  
• 
  Send written order acknowledgment to the customer with firm promise date. Update customers with changes in promise date
  
  
• 
  Manage regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise
  
  
• 
  Interact with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results
  
  
• 
  All other duties as assigned.
  
  
  The Candidate
  
  • 
    
  • 
    Bachelor's degree with at least 6 years of relevant experience.
    
    
  • 
    Associate degree with at least 7 years of relevant experience.
    
    
  • 
    High school diploma with at least 10 years of relevant experience.
    
    
  • 
    At least a year of direct customer account management, sales or project coordination experience required.
    
    
  • 
    Experience in the pharmaceutical industry or related regulated industry preferred.
    
    
  • 
    Individual may be required to sit for extended periods.
    
    
  • 
    Specific vision requirements include reading of written documents and use of computer monitor screen frequently.
    
    
    Why You Should Join Catalent
    
    • 
      
    • 
      Several Employee Resource Groups focusing on D&I
      
      
    • 
      Employee Stock Purchase Program
      
      
    • 
      Tuition Reimbursement---- Let us help you finish your degree or earn a new one!
      
      
    • 
      Generous 401K match
      
      
    • 
      19 days accrued PTO + 8 paid holidays
      
      
      Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
      Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone's safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.
      personal initiative. dynamic pace. meaningful work.
      Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.
      Catalent is an Equal Opportunity Employer, including disability and veterans.
      If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
      Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
      Important Security Notice to U.S. Job Seekers:
      Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
      California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .

Keywords: Catalent Inc, Greenville , Customer Account Manager, Executive , Greenville, North Carolina