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Supervisor of Clinical Services

Company: Community Based Care, LLC
Location: Greenville
Posted on: January 27, 2023

Job Description:

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.ENSURE SERVICE QUALITY

  • Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
  • Monitor adherence to plan of care including utilization and service provision
  • On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
    • Review service documentation daily
    • Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
    • Document progress and submit documentation in a timely manner
    • Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
    • Maintain current knowledge of state and federal regulatory and service requirementsSUPERVISION
      • Create individualized supervision plans for staff and update as needed or required
      • Provide regular, face-to-face supervision per supervision plans and service requirements
      • Ensure staff are trained in person-specific competencies per service needs
      • Evaluate performance, provide progressive coaching, including disciplinary action
      • Coordination of service delivery to include persons served, family members, and staff
      • Ensuring staff qualifications and competencies are current to provide services
      • Approval of time documented for payroll and monitoring overall hours worked and employee status changesSTAFFING/MATCHING
        • Alert Human Resources when there is a person-specific need for staff time
        • Interview screened candidates to determine best match for people served
        • Coordination of family/recipient interviews
        • Review and train staff on person specific competencies
        • Scheduling services for service recipientSERVICE PLANNING/GOAL DEVELOPMENT
          • Participate in collaborative team meetings to support the development of long-term goals
          • Develop support plan based upon needs, desires and preferences of person served
          • Complete and monitor annual enrollment in services and close services as necessary
          • Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
          • Ensure documentation regarding progress towards goals per service requirementsEDUCATIONAL SUPPORT
            • Maintain current knowledge of service system and resources available to persons served
            • Be knowledgeable and communicate clearly internal processes to all concerned
            • Maintain current knowledge of the rights of persons served and support self-agency of persons servedCUSTOMER SERVICE
              • Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
              • Work collaboratively with internal support departments
              • Maintain a positive and professional approach at all times
              • Have open and effective communication skills in all situations and settings
              • Maintain a strong work ethic to ensure preparedness and honesty
              • Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
              • Bachelors Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelors Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Masters Degree in human services field with one year of full-time, post-graduate experience with the population served
              • Excellent verbal and written communication skills
              • Proficient with standard office productivity software and tools
              • Ability to work independently and as a part of a team and manage time effectively
              • Reliable transportation
              • Acceptable background check CBH1Requisition ID: 2022-1720 External Company Name: Community Based Care External Company URL:

Keywords: Community Based Care, LLC, Greenville , Supervisor of Clinical Services, Healthcare , Greenville, North Carolina

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