Supervisor of Clinical Services
Company: Community Based Care, LLC
Location: Greenville
Posted on: January 27, 2023
Job Description:
The Supervisor of Clinical Services oversees and monitors the
quality of services, including supervision of Direct Care Staff;
development, monitoring, and documentation of the support plan to
ensure growth and progress; and ensuring satisfaction of persons
served, family members, staff and other stakeholders.ENSURE SERVICE
QUALITY
- Ensure continuity of care for persons served including
authorizations, annual documentation to support ongoing maintenance
of services
- Monitor adherence to plan of care including utilization and
service provision
- On-site, in-home visitation, depending upon service
requirements to ensure environmental safety and service compliance
- Review service documentation daily
- Communicate proactively with individuals served, family
members, and other stakeholders to solicit input and feedback on
the quality of care
- Document progress and submit documentation in a timely
manner
- Monitor and support the safety and well-being of persons served
and staff, including crisis response and required
documentation
- Maintain current knowledge of state and federal regulatory and
service requirementsSUPERVISION
- Create individualized supervision plans for staff and update as
needed or required
- Provide regular, face-to-face supervision per supervision plans
and service requirements
- Ensure staff are trained in person-specific competencies per
service needs
- Evaluate performance, provide progressive coaching, including
disciplinary action
- Coordination of service delivery to include persons served,
family members, and staff
- Ensuring staff qualifications and competencies are current to
provide services
- Approval of time documented for payroll and monitoring overall
hours worked and employee status changesSTAFFING/MATCHING
- Alert Human Resources when there is a person-specific need for
staff time
- Interview screened candidates to determine best match for
people served
- Coordination of family/recipient interviews
- Review and train staff on person specific competencies
- Scheduling services for service recipientSERVICE PLANNING/GOAL
DEVELOPMENT
- Participate in collaborative team meetings to support the
development of long-term goals
- Develop support plan based upon needs, desires and preferences
of person served
- Complete and monitor annual enrollment in services and close
services as necessary
- Ensure plan is current and authorized by payer before service
delivery, including all plan components and assessments
- Ensure documentation regarding progress towards goals per
service requirementsEDUCATIONAL SUPPORT
- Maintain current knowledge of service system and resources
available to persons served
- Be knowledgeable and communicate clearly internal processes to
all concerned
- Maintain current knowledge of the rights of persons served and
support self-agency of persons servedCUSTOMER SERVICE
- Provide excellent customer service by responding promptly and
positively to persons served, family members, and other
stakeholders
- Work collaboratively with internal support departments
- Maintain a positive and professional approach at all times
- Have open and effective communication skills in all situations
and settings
- Maintain a strong work ethic to ensure preparedness and
honesty
- Demonstrate cultural competency and maintain an empathic
demeanor in working with people receiving services
- Bachelors Degree in human services with two years of full-time,
post-graduate experience with the population served; or Bachelors
Degree in non-human service field with four years of full-time,
post-graduate experience with the population served; or Masters
Degree in human services field with one year of full-time,
post-graduate experience with the population served
- Excellent verbal and written communication skills
- Proficient with standard office productivity software and
tools
- Ability to work independently and as a part of a team and
manage time effectively
- Reliable transportation
- Acceptable background check CBH1Requisition ID: 2022-1720
External Company Name: Community Based Care External Company URL:
https://cbcare.com/
Keywords: Community Based Care, LLC, Greenville , Supervisor of Clinical Services, Healthcare , Greenville, North Carolina
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