Supervisor of Clinical Services

Company: Community Based Care, LLC
Location: Greenville
Posted on: January 27, 2023

Job Description:

The Supervisor of Clinical Services oversees and monitors the quality of services, including supervision of Direct Care Staff; development, monitoring, and documentation of the support plan to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders.ENSURE SERVICE QUALITY

• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan of care including utilization and service provision
• On-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance
  • Review service documentation daily
  • Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
  • Document progress and submit documentation in a timely manner
  • Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
  • Maintain current knowledge of state and federal regulatory and service requirementsSUPERVISION
    • Create individualized supervision plans for staff and update as needed or required
    • Provide regular, face-to-face supervision per supervision plans and service requirements
    • Ensure staff are trained in person-specific competencies per service needs
    • Evaluate performance, provide progressive coaching, including disciplinary action
    • Coordination of service delivery to include persons served, family members, and staff
    • Ensuring staff qualifications and competencies are current to provide services
    • Approval of time documented for payroll and monitoring overall hours worked and employee status changesSTAFFING/MATCHING
      • Alert Human Resources when there is a person-specific need for staff time
      • Interview screened candidates to determine best match for people served
      • Coordination of family/recipient interviews
      • Review and train staff on person specific competencies
      • Scheduling services for service recipientSERVICE PLANNING/GOAL DEVELOPMENT
        • Participate in collaborative team meetings to support the development of long-term goals
        • Develop support plan based upon needs, desires and preferences of person served
        • Complete and monitor annual enrollment in services and close services as necessary
        • Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
        • Ensure documentation regarding progress towards goals per service requirementsEDUCATIONAL SUPPORT
          • Maintain current knowledge of service system and resources available to persons served
          • Be knowledgeable and communicate clearly internal processes to all concerned
          • Maintain current knowledge of the rights of persons served and support self-agency of persons servedCUSTOMER SERVICE
            • Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
            • Work collaboratively with internal support departments
            • Maintain a positive and professional approach at all times
            • Have open and effective communication skills in all situations and settings
            • Maintain a strong work ethic to ensure preparedness and honesty
            • Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
            • Bachelors Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelors Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Masters Degree in human services field with one year of full-time, post-graduate experience with the population served
            • Excellent verbal and written communication skills
            • Proficient with standard office productivity software and tools
            • Ability to work independently and as a part of a team and manage time effectively
            • Reliable transportation
            • Acceptable background check CBH1Requisition ID: 2022-1720 External Company Name: Community Based Care External Company URL: https://cbcare.com/

Keywords: Community Based Care, LLC, Greenville , Supervisor of Clinical Services, Healthcare , Greenville, North Carolina