Bilingual (French) Customer Service Representative

Company: Michelin
Location: Greenville
Posted on: September 15, 2020

Job Description:

Bilingual (French) Customer Service RepresentativeMichelin, the Worldwide leader in Tires, is hiring!* - - - - - - - - - - -Bi-Lingual Customer Service Representative (French / English)Michelin, the Worldwide leader in Tires, is recruiting talented customer-oriented service representatives to act as a liaison between our customers, sales reps, supply chain, warehouses and carriers, to provide product / services information and provide issue resolution with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.The Customer Service Representative is responsible for effectively representing Michelin and for managing the "order portfolio" with assigned customers in support of our distribution strategy. This role will utilize your exceptional communication skills and relationship building to support our "order to cash" processes. We provide extensive training, support and career management assistance.Responsibilities:* Within each assigned customer outlet, implement the current applicable work instructions.* Analyze assigned customers' order portfolio and execute processes from order entry, order planning, carrier tendering and follow up on delivery and invoice inquiries.* Provide input on product knowledge; work with supply chain to ensure product availability or alternatives when applicable for all assigned customers using the business defined programs and instructions. Execute new product launches to maximize sales opportunities with assigned customers.* Ensure individual / team metric targets and objectives are met through accurate process execution, monitoring, developing and implementing corrective action plans, when needed.* Build sustainable relationships of trust through open and interactive communication with customers and our internal departments* Handle issues and concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionRequirements:* Fluent in French and English* BA or BS degree, preferably in business administration or equivalent experience in the customer service field* Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint).* Strong communication skills; oral and written* Must be able to work with minimal supervision* Must be able to work effectively within a team environment as well as an individual contributorMoving Forward Together: Apply Today!Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles.Michelin also offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, Michelin publishes travel guides, hotel and restaurant guides, maps and road atlases.Headquartered in Greenville, S.C., Michelin North America employs more than 20,000 people and operates 19 major manufacturing plants in the U.S. and Canada.Michelin is recognized as an employer of choice by the people who work here. They stay at Michelin because they have careers with a purpose at a company with a purpose. In fact, more than 97 percent of Michelin employees say they choose to move forward together with our company each year.Michelin's status as a great place to work has been validated by the leading authorities on workplace culture:* Forbes annual survey of "America's Best Large Employers," No. 1 Overall* Certified as a Great Workplace by Great Place to Work-- Institute.* " 2018 Top Company for Women to Work for in Transportation" by Women in Trucking Association* Thomson Reuters, No. 2 in the top 100 most diverse and inclusive organizations globally* AARP, one of the "Best Employers for Workers Over 50"Michelin takes an advanced approach to career development, ensuring that you will come for a job but stay for a career. More than 75 percent of our managers are promoted from within, and we offer multiple career development paths to challenge employees to grow and realize their purpose across the span of their individual careers.Apply now and start your own mobility journey with Michelin today.Total Rewards:Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:* Paternity leave* Maternity leave* Tuition reimbursement* Family health care centers and fitness facilities at several company locations* Fitness membership reimbursement through a network of nationwide facilities* 529 college savings plan* A 401(k) match* Free tires based upon years of service* An Employee Assistance Program* A relocation assistance programMichelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.comThis position is not available for immigration sponsorship

Keywords: Michelin, Greenville , Bilingual (French) Customer Service Representative, Hospitality & Tourism , Greenville, North Carolina