Customer Service Manager

Company: Popeyes Goldsboro
Location: Goldsboro
Posted on: September 22, 2022

Job Description:

Job DescriptionWere looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and thank the guest. Must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential.Benefits working with Paramount Hospitality Management dba POPEYESFLEXIBLE WORK SCHEDULES FREE EMPLOYEE MEALS PER SHIFT WORKEDOFF DUTY DISCOUNTSEMPLOYEES CHOICE-> FULL TIME OR PART TIMEGREAT BENEFITS AVAILABLEOPPORTUNITY TO GROW POSITIVE WORK ENVIRONMENTVACATION FOR PART TIME AND FULL TIME 32 HOURS OR MORELEARN MORE EARN MORE PROGRAMSWORLD CLASS TRAINING CENTERS ONLINEEssential Responsibilities:Create Memorable ExperiencesCreates a service experience so good our guest cant wait to come back to Popeyes.Greet guests to make them feel comfortable and welcomeTake guests food orders and handle cash and credit transactionsAssist the management team in creating a great place to work and delivering memorable guest experiencesShow your passion for our food by keeping up with product knowledgeDemonstrates knowledge of the brand and menu itemsCheck food quality and food temperatures throughout the day to ensure the food is fresh and safe to serveMonitors Speed of Service to ensure delivery of guest expectationsEnsures the restaurant is welcoming and cleanPrepares food for the guestResolves guest recovery issues Required Knowledge, Skills and Abilities:Committed to providing excellent guest service skillsAble to work in a fast paced environmentAble to communicate effectively with guests and team membersMaintains regular and consistent attendance and punctualityAvailable to work days, evenings, weekends and holidaysMust be at least 16 years of ageConsistently able to:Carry products/boxes and miscellaneous weighing no more than 60 poundsOperate registerHandle product preparationListen to and communicate with guestsKneel and follow proper lifting proceduresPerform product preparation, stocking and inventoryLift to open and close door to store and storage shed as well as cooler and freezersAble to reach for prepared product and serving guests and trainingSee during all activitiesAble to stand while serving guests and trainingStoop to pick up supplies and trashCommunicate with fellow team members and guestsHandle raw or uncooked productsFrequently wash hands to maintain food safety standards

Keywords: Popeyes Goldsboro, Greenville , Customer Service Manager, Hospitality & Tourism , Goldsboro, North Carolina