Customer Service Manager
Company: Fidelity Investments
Location: Halifax
Posted on: January 25, 2023
Job Description:
Job Description:Your passion to coach, develop, and lead others
enables you to build a culture of associate engagement and deliver
exceptional business results. You understand the ins and outs of
what it takes to be successful and motivate others to achieve their
goals. Participant Services associates provide Defined
Contribution, Defined Benefit, Tax Exempt, and Health & Welfare
education and solutions to our customers with a mission of helping
participants navigate their workplace benefits while delivering an
extraordinary customer experience. You've got the service gene and
inspire others to put it to use!The Expertise We're Looking For
- 2+ years of management experience, preferably in a
service-related role
- Product knowledge preferred
- College degree or comparable work experienceThe Purpose of Your
RoleYou are an influencer who consistently makes a positive impact.
You are passionate about coaching, managing, and leading
approximately 20 associates to work collectively towards a common
goal. You're a motivator, energized by a dynamic environment and
passionate about change. You can coach to key behaviors that help
drive business results and empower others to embrace feedback and
cultivate an environment focused on growth and development. You
inspire others to create the best customer experience possible. In
addition to leading your team, you'll take a leadership role in a
dynamic organization, partnering with your peer managers to build a
positive and engaging site culture and associate experience.The
Skills You Bring
- Your exceptional interpersonal and client service skills
- An ability to manage a multi-goal scorecard and develop
responsive action plans based on your experience and root cause
analysis
- Your ability to coach and engage associates in identifying
roadblocks they're facing and help them overcome obstacles
- You're a problem-solver and inspire creative solutions
- You have strong communication skills
- You know how to adapt and be flexible when the business
changes
- Your proven ability to build relationships across the
organizationThe Value You Deliver
- Building lifetime relationships and playing a critical role in
associate experience
- You will help find opportunities within the business to help
create solutions for success
- Supporting associates daily and coaching to desired
behaviors
- Cultivating an environment of passion, growth, and
development
- Leading others through change
- Implementing standards for optimized delivery performance
aligned with industry standard
- Communicating the state of project work to impact results on a
site level
- Partnering with different groups across the organization to
align and inform others of future development
- Carefully managing, monitoring and reporting results along with
assessing and mitigating riskHow Your Work Impacts the
OrganizationParticipant Services Managers are the front-line
leaders of our organization. The effort and success our financial
associates bring to the firm is a mirror image of the value you
bring. Our associates are the key element to success as we know and
believe that an excellent customer experience can turn into a
lifetime relationship for Fidelity. Your talent and skills are
invaluable and appreciated by all.Please see below for the salary
range for work locations in Colorado only:N/APlease see below for
the salary range for work locations in New York City, Westchester
County, NY and Jersey City, NJ only:N/APlease see below for the
salary range for work locations in California only:N/APlease see
below for the salary range for work locations in Washington
only:N/ACertifications:Company OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2022. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling "."We invite you to -Find Your
Fidelity -at -.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to -, or by calling 800-835-5099, prompt 2, option
3. We welcome those with experience in jobs such as Department
Manager, Assistant Store Manager, and Sales Floor and others in the
Retail to apply.
Keywords: Fidelity Investments, Greenville , Customer Service Manager, Hospitality & Tourism , Halifax, North Carolina
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