Member Services Representative - Daytime
Company: Planet Fitness - Excel Fitness
Location: Durham
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Employee discounts
Free uniforms Training & development Wellness resources Grow with
us! This is for a daytime position, weekdays and weekends. It is
part time. It can grow to a full time position. Were Excel Fitness,
a Planet Fitness franchise group based out of Austin, TX with 150
clubs and growing! Since 2016, we have grown from 16 locations in
TX to over 90 locations in 6 states in great markets like Austin,
Dallas, Raleigh, Tulsa, and NW Arkansas and we are growing in
Durham. We are opening new clubs each year and with that kind of
growth, you can build a great career here! In fact most of our
senior managers started at the front desk and worked their way up
to now earning base salaries that begin at $42k as a GM, $60k as a
Regional manager(responsible for 5-10 locations), and all the way
up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk where all of our Team Players
(what we call our employees) are responsible for creating a
positive member experience through superior level of customer
service and cleanliness. Essential Duties and Responsibilities -
Provide an exceptional customer service experience.
-Responsibilities include: Check members into the system. Take
prospective members on tours then assist them with the new account
sign-up process Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Detailed cleaning in all areas of the facility.
Qualifications/Requirements Exceptional customer service skills;
able to interact in a positive and professional way with members
and co-workers, exceeding the members expectations. People with
positive mental attitudes excel here! Customer service background
preferred. Punctuality and reliability is a must. Demonstrate
diplomacy in all interactions while using appropriate behavior and
language. High School diploma/GED equivalent required. Must be 18
years of age or older. Physical Demands Continual standing and
walking during shift. Continual talking in person or on the phone
during shift. Must be able to occasionally lift up to 50 lbs. Will
occasionally encounter commercial cleaning products during shift.
Our team players and members are our top priority! Thats why we are
following super-strict safety and cleaning protocols. Mask up! All
of our team players are required to wear masks at all times while
in-club and members are required to follow all state & local mask
mandates. Squeaky Clean! Weve always been known for our clean
clubs, but we have kicked that up to ensure our equipment and
facilities are effectively sanitized against COVID-19. Social
Fitnessing! We offer a touch-less check in for our members and
promote keeping a safe distance between all. Need a day off? Full
time employees have paid leave to take a break! Benefits & Perks
Make payday any day by taking advantage of our financial wellness
benefit, UKG Wallet. Every Team Player receives a FREE Planet
Fitness Black Card Membership Our Employee Assistance Program (EAP)
gives you free and confidential access to counseling resources PLUS
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance
Benefits are offered to all eligible Team Players What are you
waiting for? APPLY TODAY!
Keywords: Planet Fitness - Excel Fitness, Greenville , Member Services Representative - Daytime, Hospitality & Tourism , Durham, North Carolina
