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Self Help - CRO Customer Service Specialist

Company: East Carolina University
Location: Greenville
Posted on: May 16, 2019

Job Description:

Self Help - CRO Customer Service Specialist Position Details Position Information Advertising Department STUDENT INVOLVEMENT & LEADERSHIP Academic Term/Year Summer/Fall - 2019 Position Title Self Help - CRO Customer Service Specialist Posting Number 01740 Position Number 01740 Student Job Category Student - Self-Help Campus Job Number of Vacancies 10 Job Description ECU Student Involvement and Leadership is currently seeking an Office Assistant/Customer Service Specialist. This is a part-time position with clerical responsibilities to work with and support the functions of the Student Centers within the Central Reservations Office. This student will be directly supervised by professional staff within the Department of Student Involvement and Leadership and will be expected to fulfill the following general roles and responsibilities: ---Administrator: Complete all necessary paperwork/forms, maintain logs, perform tasks as required, attend scheduled shifts, and know the staff manual protocols. ---Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University. Connect students, staff, faculty, and University guests to resources as appropriate. Assist with navigating throughout the campus. Keep the supervisor informed. Help create a welcoming environment. ---Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, fax machines, etc. ---Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures. ---Team Member: Attend all training sessions, support staff team, provide assistance when needed, maintain positive communication with staff and all Student Involvement and Leadership employees. ---University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts, and represent Student Involvement and Leadership as well as ECU in a positive manner. As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains: ---Effective Communication ---Accountability/Integrity ---Professionalism ---Cash Handling ---Problem Solving/Effective Reasoning ---Initiative ---Conflict Resolution ---Teamwork ---Adaptability/Resiliency ---Organization/Planning ---Technical Skills Preferred (Majors, Experience, GPA, etc.) Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00. Applicants must attend the mandatory training dates in August. Special Instructions to Applicant Please upload your resume online as well as your class schedule from the week-at-a-glance tool available via PiratePort. Quick Link for Direct Access http://ecu.peopleadmin.com/postings/28663 Open Date 05/06/2019 Close Date 06/20/2019 Open Until Filled No Supplemental Questions Required fields are indicated with an asterisk (). Documents Needed to Apply Required Documents Additional Document 1 Curriculum Vitae/Resume Optional Documents

Keywords: East Carolina University, Greenville , Self Help - CRO Customer Service Specialist, Hospitality & Tourism , Greenville, North Carolina

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