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2019 Summer Federal Work Study (On-Campus) - CRO Customer Service Specialists

Company: East Carolina University
Location: Greenville
Posted on: May 16, 2019

Job Description:

2019 Summer Federal Work Study (On-Campus) - CRO Customer Service Specialists Position Details Position Information Advertising Department STUDENT INVOLVEMENT & LEADERSHIP Academic Term/Year Summer - 2019 Position Title 2019 Summer Federal Work Study (On-Campus) - CRO Customer Service Specialists Posting Number 01721 Position Number 01721 Student Job Category Student - Federal Work Study On-Campus Number of Vacancies 10 Job Description ECU Student Involvement & Leadership is currently seeking Federal Work Study CRO Student Assistants/Customer Service Specialists. The Customer Service Specialist is a part-time position with clerical responsibilities that work with and support the functions of the Student Centers within the Central Reservations Office. Customer service specialists are directly supervised by professional staff within the Department of Student Involvement and Leadership. The Customer Service Specialist is expected to fulfill the following general roles and responsibilities: ---Administrator: complete all necessary paperwork, forms, maintain logs and tasks as required, attend scheduled shifts, and know the staff manual protocols ---Customer Service: acknowledging and greeting students, staff, faculty and University guests, know campus resources and departmental functions to work with faculty, staff, students and guests of the University to connect each to resources as appropriate and assisting with navigating through campus and keep supervisor informed, help create a welcoming environment. ---Clerical Aid: to be able to file records, maintain records and logs, answer telephone calls and relay messages to the appropriate contact, be able to operate common office equipment such as computers, copiers, scanners, calculators, fax, etc. ---Security: provide for the safety of patrons during events, enforce facility policies and capacity, theft deterrent, knowledgeable of emergency evacuation and lock down procedures. ---Team Member: attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all SIL employees ---University Representative: serve as a positive role model, serve the needs of students, staff, faculty, and University guests, be mindful of social media tags/posts and represent SIL and ECU positively. As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains: ---Effective Communication ---Accountability/Integrity ---Professionalism ---Cash Handling ---Problem Solving/Effective Reasoning ---Initiative ---Conflict Resolution ---Teamwork ---Adaptability/Resiliency ---Organization/Planning ---Technical Skills Preferred (Majors, Experience, GPA, etc.) Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00. Applicants must attend the mandatory training dates in August. Special Instructions to Applicant Please upload your Resume and Federal Work Study Authorization form online. To be eligible for FEDERAL WORK STUDY positions, students MUST BE QUALIFIED and RECEIVE a FEDERAL WORK STUDY AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610.) FEDERAL WORK STUDY STUDENTS MAY WORK UP TO A MAXIMUM OF 25 HOURS A WEEK DURING THE AUTHORIZED WORK PERIOD. Quick Link for Direct Access http://ecu.peopleadmin.com/postings/28483 Open Date 05/01/2019 Close Date 07/15/2019 Open Until Filled No Supplemental Questions Required fields are indicated with an asterisk (). Documents Needed to Apply Required Documents Federal Work Study Hiring Authorization Curriculum Vitae/Resume Optional Documents Cover Letter

Keywords: East Carolina University, Greenville , 2019 Summer Federal Work Study (On-Campus) - CRO Customer Service Specialists, Hospitality & Tourism , Greenville, North Carolina

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