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Catering Sales Manager

Company: Newk's Eatery
Location: Greenville
Posted on: November 7, 2019

Job Description:

Newk's Area Catering Sales Manager - Salary and Quarterly Bonus Offered REPORTS TO: Director of Catering SalesDIRECT REPORTS: Assists in the Management of Restaurant's Catering Team
The Area Catering Sales Manager oversees the catering management and sales activities for one or more Newk's Eateries in an assigned region. They are responsible for achieving planned sales and budgeted profit levels for the region's catering activities and upholding of all Newk's policies, procedures, programs, and operational excellence.
The Area Catering Sales Manager assists in the recruitment, development, direction and motivation of the catering team members within the region, ensuring catering execution provides Newk's catering guests with an exceptional Newk's Experience and product quality outside the four walls of the restaurants. This position also helps to protect the brand by maintaining a sanitary, safe, respectful and efficient work environment.
ROLE-MODELS BEHAVIORS THAT ALIGN WITH THE NEWK'S BELIEFS AND PHILOSOPHY FOR SERVICE: Area Catering Sales Managers treat all people with courtesy and respect. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our catering guests while ensuring profitability and operational excellence are maintained.
JOB RESPONSIBILITIES:
PERSONAL LEADERSHIP

  • Proactively serves as an ambassador for Newk's Eateries, within the assigned community, through consistent sales efforts, identification and development of new catering contacts while maintaining positive, on-going relationships with current catering contacts. Serves as a positive role model of the Newk's culture showing respect, concern and care for others. Impeccable time management and organization skills; maintains a current, active catering guest database.
  • Participates as an active member of the community; sometimes outside of normal business hours (Example: Represents Newk's Eatery in local Chamber of Commerce and other community events).
    PEOPLE LEADERSHIP
    • Assists in the recruitment and on-going development of catering team members within the restaurant(s) of the assigned area.
    • Communicates daily with Catering Team Leads within assigned markets to ensure that all catering operational systems are being executed properly in accordance with all Newk's established procedures.
    • Maintain effective communication with CTL's, GM's, Area Directors and Director of Catering.
    • Build sales through consistent, effective community sales initiatives by working with and through the Newk's Field Marketing Managers to ensure brand standards for representation and communication are maintained.
    • Focuses the catering team on maintaining the image and Newk's Experience service standards and actions to enhance the guest's perception of their catering experience.
    • Attends scheduled restaurant manager meetings and other scheduled meetings to keep the restaurant management teams apprised of all catering activities and sales initiatives.
      OPERATIONAL EXCELLENCE
      • Responsible for answering the catering cell phone at all times, including outside normal business hours; checks voicemail and email messages and responds to catering guest calls in a timely manner after-hours. (*if applicable*)
      • Builds catering sales within assigned markets to achieve planned profit levels while operating within budgeted guidelines.
      • Ensures that all Newk's Experience standards and catering operational systems are executed properly in a sanitary, clean, safe, and friendly environment, according to all Newk's established procedures.
      • Ensures that all catering menu items are prepared, accurately portioned, and presented properly in a sanitary, clean and safe manner according to all established procedures, standards and specifications.
      • Required, under certain circumstances, to perform or assist all stations or functions for all positions in the restaurant.
        BUSINESS / FINANCIAL ACUMEN
        • Assists the restaurant catering teams in building and promoting catering sales by building and establishing catering guest networks within the community
        • Assists the restaurant teams within the assigned area to achieve planned profit levels through catering sales while providing catering guests with an exceptional Newk's Experience.
        • Assists the Director of Catering Sales with projected annual catering sales while operating within budgeted guidelines
        • Ensures proper management of inventory for catering utensils and equipment through effective communication of needs and projected catering sales and volume.
        • Ensures accurate financial reporting to include: Catering sales, house accounts and other invoicing procedures, productivity and operating expenses.
        • Anticipates, identifies and corrects catering system breakdowns to achieve exceptional Newk's catering guest experience
        • Responsible for all communication with regard to catering system opportunities.
        • Responsible for meeting established catering objectives for each accounting period.
          PHYSICAL REQUIREMENTS-- Occasional extensive standing without breaks. Reaching heights of approximately six feet and depths of approximately three ft.-- Travel to assigned out-lying markets throughout the month for sales and marketing.-- Must have high level of mobility and flexibility in space provided for periods of up to eight hours or longer as needed.-- Must be able to work irregular hours under heavy pressure and stress during busy times; bending, reaching and walking.-- Carrying trays of food products weighing approximately 20 lbs for distances of up to 60 ft.-- Ability to lift up to 30 pounds.-- Slip-resistant shoes worn at all times while in restaurant.
          SUPERVISION RECEIVED-- Receives support and direction from the Director of Catering and Area Director.
          KNOWLEDGE & SKILL REQUIRED-- Excellent communications and guest service skills-- Impeccable time management and organizational skills-- Knowledge of Sales Management-- Computer literacy; comfortable with Microsoft Office Software including Excel, Google, Google Calendar, expense reporting, Pulse, NCR, Aloha Insight-- Operable motor vehicle with valid Driver's License and insurance
          EXPERIENCE PREFERRED-- Prior restaurant catering sales management experience.-- Business to business sales experience and in depth familiarity with assigned markets and local revenue drivers-- Prior experience operating FOH Aloha System.-- College degree (Associates or Bachelors)-- Internal candidates considered for promotion to manager may substitute Catering Team Lead experience for catering management experience.

Keywords: Newk's Eatery, Greenville , Catering Sales Manager, Hospitality & Tourism , Greenville, North Carolina

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