Youth Services Regional Director

Company: YMCA
Location: Wilmington
Posted on: July 10, 2025

Job Description:

Lead youth programs at YMCA of SENC! Oversee camps, afterschool, & preschool sites. Impact lives, build community, and grow with us! Job Description Position Summary: Under the direction of the Vice President of Youth Services and in alignment with the mission and policies of the YMCA of Southeastern NC, the Youth Services Regional Director is responsible for the multi-site management of the YMCA of SENC’s Afterschool Program, Summer Camp Programs, and Preschool site in New Hanover County. This role includes direct oversight of curriculum development, daily scheduling, staff recruitment and retention, financial management, volunteer development, community engagement, and the maintenance of strong partnerships with local schools and other stakeholders. The Director will supervise Youth Services District Directors, Site Directors, Preschool Director, and other assigned staff to ensure high-quality program delivery across all locations. The Youth Services Regional Director will foster an excellent experience for children and families, promoting YMCA values of honesty, respect, responsibility, caring, and faith while managing the expansion and scalability of programming to meet the needs of a large and diverse community. Our Culture: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you. Benefits Package: We believe meaningful work deserves meaningful perks! As a full-time exempt team member, you’ll enjoy a comprehensive benefits package that includes flexible medical, dental, and vision plans, supplemental insurance options, paid training, generous PTO, and an HSA match. Youll also receive a complimentary nationwide YMCA family membership, exclusive discounts on YMCA programs like swim lessons and camps, and access to our YMCA Retirement Plan—so you can grow, thrive, and plan for your future while making a difference every day. Qualifications Bachelor degree in education or related field. At least 21 years of age and / or training significant for the YMCA program. CPR, First Aid, AED certifications within 30 days of hire date. 4 years experience working with children in a developmental setting preferred. 3 year supervisory experience preferred. Ability to plan, organize and implement age-appropriate/developmentally appropriate program activities. Previous experience with diverse populations. Ability to develop positive, authentic relationships with people from different backgrounds. Physical Demands: Ability to plan, lead and participate in activities. Job Title: Youth Services Regional Director FLSA Status: Full-time, exempt Job Code: YTH SERV REG DIR Job Grade: 10 (SAP - 2024) $53,510 - $66,888 Reports To: Executive Director of Youth Services Leadership Level: Team Lead Revision Date: 05/01/2025 Primary Function/Department: Youth Services Essential Functions Staff Management and Development: Recruit, interview, train, mentor, supervise, evaluate, and retain full-time staff, including Youth Services District Directors, and part-time staff including Site Coordinators, Preschool Director, and other assigned staff. Foster a positive work environment that encourages teamwork, professional growth, and alignment with YMCA values. Staff Retention and Recognition: Develop and implement a comprehensive staff retention strategy, focusing on team morale, professional development, and recognition, ensuring a sustainable workforce for all programs across the county. Community Engagement and Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including local schools, community organizations, churches, and other partners to ensure successful program delivery and community engagement in all areas of responsibility. Program and Curriculum Implementation: Oversee the development, implementation, and ongoing improvement of curriculum for the Afterschool Program, Summer Camps, and Preschool, ensuring that all programs meet YMCA standards and respond to community needs. Behavior and Emergency Management: Ensure adherence to YMCA behavior management policies and emergency procedures, providing a safe and enriching environment for all participants and staff across the various sites. Financial Oversight and Budget Management: Manage and oversee program budgets for all sites, including monthly forecasting and annual budget planning. Ensure financial goals are met and report financial status using DAXKO or other CRM systems. Program Evaluation and Reporting: Develop and implement robust evaluation tools to assess program effectiveness across all sites. Use feedback to drive continuous improvements and share results with key stakeholders to ensure transparency and accountability. Staff Scheduling and Problem-Solving: Oversee staff scheduling for the district, ensuring adequate coverage and the smooth operation of all programs. Address day-to-day staffing and program challenges, resolving issues in a timely and effective manner. Support and Mentorship: Provide direct supervision, mentorship, and performance feedback to Youth Services District Directors, Site Directors, Preschool Director, and other key staff, supporting their professional growth and problem-solving capabilities. Collaboration with Subcontractors and Partner Organizations: Foster and maintain strong partnerships with subcontractors, school districts, and community organizations to ensure effective program delivery, enhance quality, and achieve YMCA goals. Policy and Procedure Adherence: Ensure all programs are in compliance with YMCA policies and procedures, as well as state and federal regulations. Maintain a high level of consistency across all sites, including the accurate tracking of financial and operational data through DAXKO. Parent and School Communication: Address and resolve concerns from parents, subcontractors, and school administration in a professional and efficient manner, ensuring strong relationships and high satisfaction levels across all locations. Promotion of YMCA Mission and Values: Actively promote and model the YMCA’s mission, vision, and core values (honesty, respect, responsibility, caring, and faith) in all aspects of program delivery, staff interactions, and community engagement. CACFP and SFSP Compliance: Oversee the accurate collection of meal counts and ensure all records for CACFP and SFSP programs are maintained to compliance standards at all sites. Program Development and Improvement: Lead the expansion and continuous improvement of programs, working closely with staff and stakeholders to identify opportunities for new programs and increased community impact, especially in scaling up afterschool and summer camp programs to meet the needs of a larger population. Team Collaboration and Leadership: Actively contribute to YMCA leadership team meetings, providing input on strategic planning and organizational growth. Collaborate with other leaders to ensure the overall success and growth of Youth Services. Program and Site Expansion: Lead and actively drive the expansion of afterschool and summer camp programs in and beyond New Hanover County, identifying new opportunities for growth, developing new sites, and working with community stakeholders to scale services across additional areas. Ensure the sustainability and quality of programs as they grow. Emergency Response: Be prepared to respond in emergency situations, ensuring the safety and well-being of all participants and staff, while following established emergency protocols. Support Annual Campaign and Special Projects: Actively support and participate in the YMCA’s Annual Campaign and fundraising efforts, while identifying and supporting other initiatives or activities that can generate additional funding and resources for the programs. Cause-Driven Leadership Competencies YMCA Competencies (Team Leader): Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Keywords: YMCA, Greenville , Youth Services Regional Director, Human Resources , Wilmington, North Carolina