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Field Service Manager I

Company: Hyster-yale
Location: Greenville
Posted on: December 5, 2019

Job Description:

Employer Name: SpiderID: ******* Location: Greenville, North Carolina Date Posted: 11/28/2019 Wage: Negotiable Category: Manufacturing Job Code: 4002BR Job Description: Put a LIFT in Your Career!Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedField Service Manager IIto work with our Customer Service Team. This position is field based and will cover the Mid-Central US Territory. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years. HYG is looking for an energetic individual who will have a positive influence on the Customer Service team. As aField Service Manager IIyou will be responsible for field service technical support for HYG product involving interface with the dealer network and National Accounts in support of our customer base for increased product sales and customer satisfaction. Support repeat sales and customer retention by providing strong technical support translating into increased customer satisfaction. Involved in existing and new customer sales initiatives giving close support to ensure attainment of brand market share and margin objectives. Maximize dealer service technician skills, administer and authorize field service warranty policy settlements, provide product operation, technician training, and provide the most timely, cost effective ways to resolve individual customer and dealer technical issues. A key facet in this role is the ability to assess the true Company impact of critical customer service support situations and manage timely, properly balanced responses, often involving strong, forceful persuasion of HYG design teams, manufacturing and suppliers, to resolve issues.Personally work closely with CBDC and WPDC product development centers, manufacturing teams, and Supplier Quality Assurance (SQE) to develop quality, robust, cost effective products and cost effective solutions to product issues. The Field Service Manager II Will Provide the Following Key Accountabilities: - Actively participate in field problem solving situations as it relates to product performance and customer acceptance. - Drive field problem identification and resolution utilizing engineering and manufacturing resources to effectively bring timely closure. - Support new product readiness and successful installations - Evaluate reliability of product as it is shipped from manufacturing source. - Support general sales effort as it relates to new truck sales by conducting product service introductions and customers visits to assure their satisfaction with Hyster and Yale products. - Effectively communicate requirements for product corrections, modifications & improvements, to Service Management, Resident Service, Product Engineering and Manufacturing. - Support Product Development Centers, Crack the Code, Zero Defects and Tuff Customer Initiatives - Support service technician technical and operator training on Yale and Hyster product through the dealer network. - Promote Contact Management and supporting systems for issue resolution. - Administer warranty policy adjustments within assigned guidelines, to be fair to the customer and represent HYG cost participation professionally. - Manage personal time, territory, and travel expenses. - Support Rapid deployment for critical issues The SuccessfulField Service Manager II Will Meet the Following Minimum Qualifications: - High School diploma or equivalent required - 4 yr. BS Degree in industry related area preferred. - Facilitation and negotiation skills. Strong communication literacy: oral, written and PC - Knowledge of electrical, hydraulic, engine, transmission, control systems and product design principles - Background in problem definition and root cause analysis - Experience in heavy equipment or Big Lift-Truck systems Industry or related products. Perks: - Competitive Healthcare Benefits - medical, vision, dental - Profit Sharing + 401(k) with company matching - PTO + Vacation + Paid Holidays - Education Assistance - Life Insurance - Employee Assistance Program We are an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled Job ID 4002BR Job Title Field Service Manager - Mid Central Territory Team Field Operations Relocation Assistance Available No Work Hours Day Shift Employment Type Full Time Travel Required 75%+ Location Greenville, NC (Americas Division Headquarters) Zip Code 27834 Careers Website ****************************** Job Criteria: Start Date: Position Type: Full-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time: Contact Information: Contact Name: Hyster-Yale Company Type: Company: Hyster-Yale City: State: Zip:

Keywords: Hyster-yale, Greenville , Field Service Manager I, IT / Software / Systems , Greenville, North Carolina

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