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Field Service Technician - Emerging Technology

Company: Hyster-Yale Group
Location: Greenville
Posted on: November 22, 2021

Job Description:

Job Title Field Service Technician - Emerging Technology Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Technician, field-based out of Greenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. The Field Service Technician, field-based will be responsible for the following:

  • Perform onsite pre-installation analysis and onsite installation of HYG Telematics products to meet the demands of dealers and end users.
  • Assist in ensuring that our telematics systems meet the performance, reliability, durability, and operational characteristics required by the Customer.
  • Perform system monitoring, failure reporting and corrective-action duties which are crucial to improving product designs as they are introduced into all markets,
  • Enhance customer satisfaction by ensuring optimal performance of the product during operation, as well as the service provider during maintenance and repair, by providing the necessary support to maximize efficiency and value for all parties involved. The Field Service Technician, field-based will have the following accountabilities:
    • Onsite Analysis: conduct initial assessment of units to examine fault codes, explore for potential issues, and maximize time onsite; conduct electrical & mechanical systems analysis to reconcile electrical signals and identify mechanical barriers; utilize dynamic, environmental, maintenance, structural, and ergonomics analysis to ensure optimal installation in order to meet customers' demands & reduce cost.
    • Onsite Installation: perform physical installation of product; configuration/module programming to program units; perform installation trouble shooting as need arises The Successful Field Service Technician, field-based Must Meet the Following Requirements:
      • HS or equivalent required; Associates preferred.
      • 3 years + experience in applicable fields with exposure to similar complex systems
      • Previous experience in tangential industry preferred, i.e. car stereo/alarm installation, telecom technician, forklift technician, etc. Other Skills and Attributes:
        • Mid-level understanding of mechanical and electrical (AC and DC) troubleshooting skills with the ability to read P&IDs and electrical schematics and relate them to physical systems.
        • A firm grasp of basic electrical diagrams and mechanical workings in order to tie in product to existing electrical wiring & mechanical applications on fork trucks & other equipment.
        • Proficient computer skills and technical analysis abilities necessary to perform job function.
        • Must be motivated, and willing and able to work safely in high pressure environments.
        • Must be able to adapt readily to project changes and handle multiple tasks simultaneously.
        • Ability to work well both within team atmospheres and independently with little supervision.
        • Flexibility with working off-hours (within reason as needed) to support a nationwide fleet a must Job ID 0049 Employment Type Full time Work Hours 40 Travel Required 75%+ Primary Location HYG US Greenville, NC (Headquarters) Address 1400 Sullivan Drive Zip Code 27834 Field-Based Yes Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Keywords: Hyster-Yale Group, Greenville , Field Service Technician - Emerging Technology, IT / Software / Systems , Greenville, North Carolina

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