Sr. IT Technical Writer

Company: MAXIMUS
Location: Greenville
Posted on: March 12, 2023

Job Description:

JOB DESCRIPTION SUMMARYWe are seeking an IT Technical Writer to support our IRS client.Location of work is 100% remote in US.

• Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions for information technology (IT) projects.
• Guide the written work of technical staff, serve as liaison between business and technical aspects of project documentation, and document progress to assure deadlines, are met.
• Document the architecture, development, and implementation activities on IT projects.
• Create, update, and manage high-quality project documentation that meets IRS acceptance criteria, to include ELC documents, acquisition strategies, use cases, or executive briefings. Create and review reports.
• Conduct research and ensure the use of proper terminology
• Translate technical information into clear, readable documents for technical and business users
• Ensure consistency, clarity, and quality in and across all types of documentation
• Conduct quality reviews of peer-to-peer and formal code reviews.
• Compile reports for results of quality review of formal code reviews.
• Engage in formatting, editing, and quality assurance on own work and the work of others.
• Receive text from technical staff and rewrite documentation in a clear and concise style.
• Provide support for the creation or application of systems analysis techniques and procedures, including consulting with stakeholders, to determine hardware, software or system functional specifications.
• Provide support for the design, development, documentation, and analysis of computer systems or programs, including prototypes, based on and related to user or system design specifications working with stakeholders.
• Improve editorial and visual standards for documents and recommends new designs, layouts and procedures as needed.
• Support documenting testing strategies and results within the assigned project(s)
• Work alone and with teams comprised of the primary client and other client stakeholders dispersed across geographical sites
• Provide status reports, attend meetings and take/distribute minutes
• Position is contingent on funding.PROJECT QUALIFICATIONS:
  • Bachelor's Degree from an accredited college or university required; an additional four (4) years of related work experience can substitute for a degree
  • At least 5 years of experience in IT technical writing and documentation
  • At least 1 year of demonstrable experience within federal projects
  • Experience with reviewing, analyzing and coordinating project documentation
  • Demonstrated writing proficiency for multiple audiences and in multiple modes (reports, meeting minutes, presentations, IT user guides, IT manuals, IT technical specifications)
  • Demonstrated ability interact with technical staff and translate technical information into clear, readable documents for technical and business users
  • High level understanding of technical terminology
  • Experience using Microsoft Products such as Word and Powerpoint as well as Adobe Products
  • Experience with Visio
  • Proven ability to work on and with teams comprised of the primary client and other client stakeholders dispersed across geographical sites
  • Excellent attention to detail capability
  • Excellent verbal and written communication skills
  • Preferred skills: Experience working at the IRS as a technical writer; experience with and/or knowledge of IRS IRMs; experience with reviewing/analyzing requirements.Additional Requirements as per contract/client:
    • Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus).
    • Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant.ESSENTIAL DUTIES AND RESPONSIBILITIES:
      • Conduct research and liaison with technical staff to ensure accurate interpretation of complex Information Technology data, process flows, and specifications.
      • Create documentation for computer-based systems, software, and hardware.
      • Develop documentation including Requirements, Design, User and Application interfaces, System/Hardware Configurations, User Manuals, and Help guides.
      • Translate technical information into clear, readable documents for technical and business users.
      • Ensure consistency, clarity, and quality in and across all types of documentation.
      • Conduct quality reviews of peer-to-peer and formal code reviews.
      • Engage in formatting, editing, and quality assurance on own work and the work of others.MINIMUM REQUIREMENTS:
        • Bachelor's degree or equivalent work experience.
        • 5-7 years of related experience.
        • Experience developing IT documentation.
        • Experience communicating and coordinating with variety of stakeholders.
        • Excellent attention to detail capability.
        • Excellent verbal and written communication skills.MAXIMUS INTRODUCTIONSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.EEO STATEMENTEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.PAY TRANSPARENCYMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Keywords: MAXIMUS, Greenville , Sr. IT Technical Writer, IT / Software / Systems , Greenville, North Carolina