Senior Field Service Supervisor

Company: Disability Solutions
Location: Morrisville
Posted on: May 4, 2024

Job Description:

Join a team recognized for leadership, innovation and diversityAs a--Senior Field Service Supervisor--here
at Honeywell, you will have the opportunity to lead and supervise a Field
Service Engineering team for the Automation and Fire organization. Your strong
leadership skills will be instrumental in improving team performance and
driving success in your assigned territory. You will play a crucial role in
identifying new opportunities for market penetration, deploying the team
effectively, and driving sales growth. You will collaborate with multiple
factions to prevent and resolve customer problems, while also exploring
additional revenue-generating opportunities. Your expertise in metric reporting
procedures will enable you to drive improvements and take ownership of
financial metrics, targets, and budgets. You will be responsible for ensuring
quick and effective closure of any improvement opportunities that arise. As a
mentor, you will define team expectations and effectively communicate them to
stakeholders. Your role will also involve training and developing future
managers, contributing to the growth and success of the organization.Key Responsibilities

• Maintain customer satisfaction and providing solutions to any issues that may arise
• Enhance service levels by identifying opportunities for system upgrades, spotting service needs, and maintenance contract additions
• Ensure the teams delivery of services are on time, within scope, and within budget
• Provide feedback to technicians based on performance metrics, customer satisfaction, profitability, and process compliance
• Ensure availability of tools, equipment, and materials while controlling inventory
• Lead, manage, and implement policy compliance, processes, protocols, service tools, and best business practices
• Control contract renewal opportunities or contract escalations as needed
• Participate in Risk Reviews prior to job quotes to ensure labor estimated are correct and the work is within scope and achievable
• Develop relationships with local sub-contractors to ensure resources are available as needed
• Ensure a safe and healthy work environment through effective communication, training, and continuous improvement
• Deliver Annual operating plan monthly, quarterly, and annually to leadershipWHAT'S IN IT FOR YOU:
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan & Matching
  • Company Vehicle and Mobile Device
  • Career Growth
  • Professional DevelopmentYOU MUST HAVE
    • Experience in field service leadership, project management or business operations role
    • Valid Driver's License.
    • High School/Equivalent diplomaWE VALUE
      • 3+ years of experience within the construction or field service industry.
      • Bachelor's degree
      • Experience in controls, mechanical, fire and security industry.
      • Experience with a P&L.
      • Experience dealing with customer satisfaction (growth and problem resolution).
      • Previous supervisory experience.
      • SAP experience.
      • Excellent communication skills.
      • Demonstrated ability to influence at varying levels across the organization.
      • Demonstrated ability to effectively manage a team.ABOUT HONEYWELL: Honeywell International Inc. (NYSE: HON) invents and commercializes
        technologies that address some of the world's most critical challenges around
        energy, safety, security, air travel, productivity, and global urbanization. We
        are a leading software-industrial company committed to introducing
        state-of-the-art technology solutions to improve efficiency, productivity,
        sustainability, and safety in high growth businesses in broad-based, attractive
        industrial end markets. Our products and solutions enable a safer, more
        comfortable, and more productive world, enhancing the quality of life of people
        around the globe. Learn more here: https://www.honeywell.com/us/enTHE BUSINESS UNITHoneywell Building Automation (BA) is a leading global
        provider of products, software, solutions, and technologies that enable
        building owners and occupants to ensure their facilities are safe, energy efficient,
        sustainable, and productive. BA products and services include advanced software
        applications for building control and optimization, sensors, switches, control
        systems, and instruments for energy management, access control, video
        surveillance, fire products, and installation, maintenance, and upgrades of
        systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000
        employees globally. Learn more about Honeywell Building Automation: click here Honeywell is an equal opportunity employer. Qualified applicants will be
        considered without regard to age, race, creed, color, national origin,
        ancestry, marital status, affectional or sexual orientation, gender identity or
        expression, disability, nationality, sex, religion, or veteran status. Learn
        more here:
        https://www.honeywell.com/us/en/company/inclusion-and-diversity--Additional Information
        JOB ID: HRD229222Category: Customer ExperienceLocation: 140 Southcenter Ct Ste 300,Morrisville,North Carolina,27560,United StatesExemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Greenville , Senior Field Service Supervisor, IT / Software / Systems , Morrisville, North Carolina