Knowledge System Specialist- Senior
Company: MSM Technology, LLC
Location: Jacksonville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: The Senior
Knowledge System Specialist will work independently and as part of
a development team identifying solutions to provided requirements
and work closely with customers to ensure the proper solution for
the provided requirements. Implement, manage, and support Knowledge
System Tools. Leverage Power Business Intelligence capabilities in
SharePoint Online and Microsoft 365 and other selected platforms
and build dashboard reports. Provide knowledge about the various
platforms, from the End User – Power User perspectives. Document
roles and responsibilities and provide training to End Users and
Power Users. Develop, design and manage content, customizations,
forms and custom workflow in selected platforms. Convert legacy
workflows and reports to new platforms. Utilize new data sources
and new BI solutions. Must have rudimentary application skill with
Python, R, SQL, .Net, C#, C++ and experience with JAVA, JS, HTML,
and CSS as required. Work closely with users and stakeholders to
analyze and determine detailed business requirements, goals, and
risks to formulate and define technical scope and objectives of
projects as they relate to SharePoint Online solution
opportunities. Provide extensive experience creating SharePoint out
of the box apps or collaborative tools to include lists,
document/form libraries, discussion boards, survey’s, calendars,
the ribbon, webparts, workflows, PowerApps, InfoPath, etc., and
seamlessly integrate SharePoint with other Microsoft products
coordinating across the organization to ensure enterprise solutions
are utilized. Perform SharePoint Site Collection Administration to
include managing permissions – restrict and revoke access as
required. Create, leverage, and manage content types, site columns,
lookups, and templates for re-use in sites. Determine and create
scalable structure for top level, directorate, division, and branch
sites. Ensure uniform navigation throughout sites. Manage search
scopes and create project / document dashboards. Maintain the
SharePoint environment to include constantly revisiting and
reviewing content to ensure business relevance. Customize and
maintain landing page to encourage traffic and user adoption.
Monitor site usage and follow up on dormancy on a regular basis.
Monitor to ensure workflow and tasks are working correctly, perform
ongoing research to determine SharePoint’s current and future
capabilities and liaise with the Knowledge Management Officer
regarding the migration of sites when necessary. Provide end-user
support and encourage user adoption. Act as Tier 1 support for
end-users and site designers. Train end-users on basic
functionality. Direct users to training material and available
resources. Collaborate with organizational trainers to audit
knowledge systems training programs of instruction (POIs) in order
to ensure efficacy of training with organizational needs. Other
related duties as assigned. Requirements: MA/MS Degree and/or 10
years of relevant experience Can substitute Master’s degree for BS
degree with 12 years of experience). If degreed, prefer Computer
Science related field. Must have high-level written and verbal
communication skills Must have experience with PowerApps Must have
an active SECRET security clearance.
Keywords: MSM Technology, LLC, Greenville , Knowledge System Specialist- Senior, IT / Software / Systems , Jacksonville, North Carolina
