Technology Support III
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Corporate Technology, you
will ensure the operational stability, availability, and
performance of our production application flows. Encourage a
culture of continuous improvement as you troubleshoot, maintain,
identify, escalate, and resolve production service interruptions
for all internally and externally developed systems, leading to a
seamless user experience. Job responsibilities Provides end-to-end
application or infrastructure service delivery to enable successful
business operations of the firm Supports the day-to-day maintenance
of the firm’s systems to ensure operational stability and
availability Assist in the monitoring of production environments
for anomalies and address issues utilizing standard observability
tools Identify issues for escalation and communication, and provide
solutions to the business and technology stakeholders Analyze
complex situations and trends to anticipate and solve incident,
problem, and change management in support of full stack technology
systems, applications, or infrastructure Install/upgrade/manage
APIs for the various systems that interact with ServiceNow.
Improving performance and configuration by utilizing ServiceNow
best practices and work closely with Product owners, Developers and
Support teams for Critical applications. Troubleshoot complex code
issues and suggest or provide solutions. Automate, monitor and
maintenance of systems in a distributed, enterprise environment.
Ensure environment performance, reliability and availability.
Exploring new technologies to optimize the delivery and reliability
of automation. Interfacing with internal customers, inputting into
technical solutions, advising on best practice and validating new
implementations. Developing and promoting standard operating
procedures and creating processes and tooling for operation
efficiency and provide off hours support (on a rota-basis) as part
of the team on-call rotation that includes one weekend a month.
Required qualifications, capabilities, and skills 3 years of
experience or equivalent expertise troubleshooting, resolving, and
maintaining information technology services Demonstrated knowledge
of applications or infrastructure in a large-scale technology
environment both on premises and public cloud Experience in
observability and monitoring tools and techniques Exposure to
processes in scope of the Information Technology Infrastructure
Library (ITIL) framework Experience in a production / application
support engineering role. Experience of production management
monitoring tools – e.g. Splunk, Grafana, APICA, etc. Experience
with web front end development frameworks such as JavaScript,
Python, JQuery, etc. Experience administering application servers,
web servers, and databases. Experience working in an Agile
development environment. Able to prioritize and manage workload and
communicate issues clearly. Strong sense of ownership and pride in
the work you do – taking accountability for the accuracy and
completeness of assigned work and results. Strong analytical and
problem-solving skills. Preferred qualifications, capabilities, and
skills Experience with one or more general purpose programming
languages and/or automation scripting Working understanding of
public cloud Knowledge of the ServiceNow platform; ServiceNow
Certified System Administrator is preferred but not essential.
Effective verbal and written communication skills. Strong
improvement mindset. Ability to work in a fast-paced team
environment, balancing competing priorities/tasks. Ability to learn
new technologies or technology concepts quickly. Demonstrates a
client-focused and team-oriented mindset – able to work effectively
in a collaborative, team-oriented environment.
Keywords: JPMorganChase, Greenville , Technology Support III, IT / Software / Systems , Wilmington, North Carolina
