Experience Design Senior Associate
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Contribute to innovative experience design, blending
user needs with business goals in the dynamic environment of
financial services. As an Experience Design Senior Associate in
Payments team, you will play a pivotal role in shaping the user
experience of our products and services by leveraging your advanced
knowledge of experience design principles. Collaborating with
cross-functional teams, create innovative, inclusive, and
accessible solutions that cater to a diverse range of users. As a
core contributor, align user needs with business goals. Your strong
understanding of the financial services industry and JPMorgan
Chase's IT systems will contribute to the continuous improvement of
our offerings, navigating complex problems and driving strategic
thinking. Your impact will be significant in the design,
architecture, and functionality of our products, ensuring a
seamless and enjoyable experience for our customers. Our customers
use Chase to send and receive money for life events large and
small, and the landscape is changing. We’re looking for someone who
will help lead our transformation, to uplevel our technology, ways
of working, and customer experiences. Job responsibilities Design
and develop elegant solutions to specific interaction problems and
ensure consistency across multiple products and platforms while
adhering to industry best practices Apply advanced knowledge of
information architecture and storyboarding to create user-centric
designs that enhance navigation, findability, and overall user
satisfaction Conduct data-driven analyses to inform design
decisions and use data to transform raw information into valuable
insights to inform decision-making Collaborate with
cross-functional teams to incorporate inclusive design principles
and accessibility guidelines to ensure our products and services
cater to a diverse range of users Operate with an iterative design
mindset and incorporate user feedback and insights to continuously
improve the overall user experience of our offerings Assist in the
analysis of market trends, user research studies, and user behavior
analyses to inform design decisions and contribute to the team's
strategic thinking Required qualifications, capabilities, and
skills 3 years in a user experience design or equivalent role
dedicated to improving experiences with digital products and
services Proven ability to create visually appealing and functional
designs using industry-standard tools (e.g., Figma, Sketch, or
Adobe Creative Suite) Demonstrated experience in designing and
optimizing user experiences across multiple platforms, including
web, mobile, and other digital channels Previous experience
interpreting complex data and transforming it into actionable
insights for informed decision-making Proficient understanding of
inclusive design principles, accessibility guidelines, and
assistive technologies, with a history of creating accessible and
inclusive digital experiences Preferred qualifications,
capabilities, and skills Demonstrated experience in product design,
working across the organization for creative, impactful solutions
that go beyond our legacy experiences. Proven ability to leverage
AI tools and technologies to optimize workflows, enhance
content/design efficiency, and drive innovation in process
improvement. Skilled in product coordination and cross-functional
collaboration, actively participating in clarifying business
problems and shaping solutions - rather than waiting for fully
baked requirements to be handed over.
Keywords: JPMorganChase, Greenville , Experience Design Senior Associate, IT / Software / Systems , Wilmington, North Carolina
