Strategy Senior Associate, WorkSmarter Card and Connected Commerce
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Support strategic transformation initiatives and the
adoption of modern ways of working at JPMorgan Chase by
collaborating with teams in Consumer & Community Banking (CCB),
with a focus on Card and Connected Commerce areas such as Credit
Card, Chase Travel, and Lifestyle. WorkSmarter modernizes how
employees work through better practices, tools, and operating
models. You will lead enterprise change while serving as a
strategic partner to CCB, helping Card and Connected Commerce teams
to adopt new ways of working, use AI effectively, and operate with
greater clarity and efficiency. As a Strategy Senior Associate on
WorkSmarter, you will support the firm’s transformation agenda by
assisting with the adoption of modern ways of working, helping
improve operating models, and contributing to the integration of
AI-enabled practices into daily tasks. You will work on important
projects and collaborate with CCB leadership in Card and Connected
Commerce to help advance their transformation goals. As a Strategy
Senior Associate on WorkSmarter, you will: Support initiatives
aimed at improving how teams work together, including enhancing
meeting practices, encouraging the use of new technology, and
helping increase overall efficiency. Support strategic projects for
senior leaders, ensuring alignment with organizational priorities,
and delivering measurable business value. Drive adoption of genAI
and emerging tools to enhance productivity and simplify execution.
Collaborate across the CCB Business and functional groups including
Global Technology, Product and CCB leadership. Job Responsibilities
Support strategic direction and assist with technology adoption
initiatives across the CCB Card and Connected Commerce Business.
Support cross-LOB alignment by convening executive forums to share
best practices and accelerate transformation. Design and implement
adoption strategies that deliver intuitive, valuable experiences
for employees. Surface insights that inform enterprise investment
and innovation decisions. Translate technology trends into
actionable strategies for adoption and scale. Build and maintain
expertise in core and emerging technologies, including genAI and
collaboration platforms. Required Qualifications, Capabilities, and
Skills 4 years in Financial Services, Management Consulting, or
Technology, with a focus on innovation, transformation, or change
leadership. Skilled at engaging in a wide range of stakeholders
(e.g., Tech, Product, Design) and senior leaders with clear,
persuasive communication. Ability to distill complex challenges
into strategic opportunities and actionable plans. Demonstrated
ability to build partnerships across diverse teams and functions.
Ability to quickly learn and apply new tools and emerging
technologies (e.g., genAI, LLMs, collaboration platforms) to drive
adoption and improve processes. Preferred Qualifications,
Capabilities, and Skills Deep expertise in Microsoft 365 suite
(Teams, OneDrive, MS Copilot) and other collaboration tools.
Hands-on experience applying emerging technologies—including AI and
large language models (LLMs) to solve business challenges and drive
transformation. Support and deliver transformation initiatives,
successfully guiding organizations and teams through changes to
achieve sustainable cultural and operational improvements.
Keywords: JPMorganChase, Greenville , Strategy Senior Associate, WorkSmarter Card and Connected Commerce, IT / Software / Systems , Wilmington, North Carolina
