Senior Lead Software Engineer - Contact Center (CCaaS)

Company: JPMorganChase
Location: Wilmington
Posted on: April 4, 2026

Job Description:

Description Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorganChase within the Consumer & Community Bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Architect and lead a multi-region Amazon Connect platform Set Standards for Contact Center Excellence Coordinate Cross-Team Dependencies Lead and Develop Contact Center Talent Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Effectively Manage: Excellent interpersonal, communication, and organizational skills for Managing stakeholder relationship Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Required qualifications, capabilities, and skills Formal training or certification on Software Engineering concepts and 5 years applied experience Hands-on practical experience delivering system design, application development, Amazon Connect & AWS Ecosystem Contact Center Operations & Agent Experience Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Proficiency in Python, Node.js, or Javascript Familiarity with CI/CD pipelines, DevOps practices, and Infrastructure as Code (IaC) tools such as CloudFormation or Terraform Ability to tackle design and functionality problems independently for Omnichannel Engagement Third-Party Integrations: Experience integrating with CRMs or case management. Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field Preferred qualifications, capabilities, and skills Bachelor’s degree in computer science, Information Technology, or a related field 10 years of IT experience, including at least 3 years managing development or engineering teams AWS Certified Solutions Architect, Developer, or DevOps Engineer

Keywords: JPMorganChase, Greenville , Senior Lead Software Engineer - Contact Center (CCaaS), IT / Software / Systems , Wilmington, North Carolina