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Sr. Manager Technical Support

Company: Thermo Fisher Scientific
Location: Greenville
Posted on: February 13, 2019

Job Description:

Summary:Provides technical and administrative managerial leadership to the Steriles Commercial Technical Support group.Essential Functions:1. Provides leadership to assigned staff by performing the following: leading organizational change;developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meetingtheir personal career goals while also achieving organizational goals; building effective teams that apply theirdiverse skills and perspectives to achieve common goals; driving engagement and creating a climate wherestaff are motivated to do their best.2. Ensures department directives are met and customer project timelines and goals are on target.3. Leads, plans, manages, and coordinates activities necessary to provide customer technical support.4. Evaluates production efficiencies, variances, and procedures on a continuous basis for process improvement.5. Drives on time completion of deviations, Correct Action Plans (CAPA---s), Work Order Updates, StandardOperating Procedures (SOP) Revisions, Audit Responses, Job Safety Analysis (JSA---s) and other departmentdeliverables.6. Manages and supervises technical resources by appropriately budgeting to meet operational needs.7. Assesses technical responses to questions/issues raised by regulatory agencies (e.g., FDA and USP). Servesas a subject matter expert for sterile operations.8. Establishes an environment conducive to continuous efficiency monitoring that reduces the variable standardcost.9. Manages the administrative aspects of the group by ensuring the preparation of performance plans, jobdescriptions, and conducting employee performance reviews. Includes hiring, rewarding and discipliningstaff as required, providing an environment that fosters teamwork and assigning responsibility andaccountability at proper levels.10. Manages all work commitments with production personnel. Provides guidance to staff in technical andmanagement issues. Ensures proper response and methods are used on all situations that may occur.11. Supports development and implementation of strategic plans that will grow the business with existingcustomers and potential new customers. Supports strategic planning for the company by identifying capitalneeds, efficiency improvements, and long-term growth plans based upon the company---s financial objectives.12. Provides resources to identify and execute the activities necessary to accomplish process technology transferof new products to the division. Provides leadership and technical expertise in the development of themanufacturing relationship with outside clients and facilitating the technology transfer process.13. Helps create an injury-free and incident-free workplace. Complies with all job-related safety and othertraining requirements.14. Performs other duties as assigned.Job Scope:Provides tactical direction and immediate supervision to a group of employees by assigning tasks, checking work,and maintaining schedules. Erroneous decisions or failure to achieve results will add to costs and may impact theshort-term goals of the company.

Keywords: Thermo Fisher Scientific, Greenville , Sr. Manager Technical Support, IT / Software / Systems , Greenville, North Carolina

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