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Customer Service Representative

Company: Majorel / Arvato BPS
Location: Greenville
Posted on: March 26, 2020

Job Description:

At Majorel, customer service is more than just a job, it s a commitment towards excellence. Whether you are an experienced professional or just starting your career, we will offer you the right support to help you achieve your professional goals.

The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position.

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
Education requirementsHigh school diploma or equivalent requiredExperience requirementsExperience in customer service face-to-face or through other channels beneficial
Excellent skills in handling customer issues with empathy and communicate in a friendly tone
Ability to drive for solutions according to customer needs
Talent to listen to and understand the customer and to act accordingly
Very good verbal communication skills
Ability to write and speak adequately in English
Ability to understand spoken and written English
Extended computer user skills including strong keyboarding skillsResponsibilitiesListen and respond to customers needs, concerns, requests and complaints
Provide information about products and services
Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
Research answers or solutions as needed
Creating and maintaining a positive and professional relationship to the customer
Refer customers to supervisors, managers, or others in case of escalation
SkillsCustomer Orientation and Focus
Ability to multitask (talk, type, navigate)
Internet navigation and website user knowledge

Come and join our team today!

We are an Affirmative Action/Equal Opportunity Employer. aa/eoe/m/f/d/v
Associated topics: associate, call center, clerk, customer care specialist, customer service, phone, platform support, representative, service agent, system support

Keywords: Majorel / Arvato BPS, Greenville , Customer Service Representative, Other , Greenville, North Carolina

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