Customer Service Assistant

About the role: We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Responsibilities:

• Handle customer interaction ensuring our Customers get an exceptional level of service.
• Ensure members are achieving desired service levels, providing regular performance feedback.
• Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.
• Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.
• Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.
• Ensure all communication with customers is professional and meet our standards.
• Investigate customers' problems and solutions.
• Receives customers, answers their questions regarding product availability and commodity/service prices, completes order forms for an order given, and received payments for sales made.

Requirements:

• High school diploma
• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued
• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)
• Showcase a professional and friendly manner when interacting with customers.
• Ability to calmly respond to customers whatever the circumstances
• Ability to build rapport and develop a relationship with our customers.
• Team skills (supporting other team members and providing answers to questions to other colleagues)
  
  

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