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Bilingual Claims Customer Service Representative

Company: Sentry Insurance
Location: Goldsboro
Posted on: June 9, 2021

Job Description:

Bilingual Claims Customer Service Representative Overview Would you like a job working in a fun and supportive environment? Are you a good multi-tasker with great phone skills and enjoy helping others? If you answered yes to these questions you may be a good fit for one of our positions! As a Call Center Representative, you will play a critical part in providing service to insureds, claimants, and others relating to the first notice of loss reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. Hours for this position are between 6:00 a.m. - 10:00 p.m., Monday through Saturday and 7:00 a.m. - 6:00 p.m. on Sunday . Our schedules are generated two weeks in advance and are based on your availability and the business needs. We currently have Part Time and Full Time positions. This position will remain remote until the Goldsboro Sentry office is able to safely reopen. What You'll Do As a member of Sentry's Claims Contact Center you will be the first phone contact with our customer when a loss occurs. In addition, you will: Receive and record loss reports Provide instructions to policyholders, claimants and others on how to process a claim Identify policies Assist with processing claims This position will be in a work from home environment until we are able to safley reopen the office What it Takes In order to be eligible for this elite opportunity you must meet the following criteria: Customer service experience Strong oral and written communication skills Spanish required Effective listening skills in addition to the ability to concisely summarize information provided by our customers are essential Previous call center experience is beneficial although not required Proficient computer skills What You'll Receive We take great pride in making Forbes' list of America's Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction. At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Generous Paid-Time Off plan for you to enjoy time out of the office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle. Pretax Dependent Care and Health Expense Reimbursement Accounts to ease taxes on health spending. Extensive Work-Life Resources to lend a helping hand. Sentry Foundation gift matching program to encourage charitable giving. Continue your education and career development through Sentry University (SentryU).

Keywords: Sentry Insurance, Greenville , Bilingual Claims Customer Service Representative, Other , Goldsboro, North Carolina

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