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Customer Service

Company: SoHo
Location: Goldsboro
Posted on: June 9, 2021

Job Description:

About SOHO: We are a privately owned business consulting firm based in New York. We focus on branding, brand presence, consumer top of mind and customer loyalty in order for our clients' to gain positive brand awareness, increased revenue and and expanded market share.

The Job: We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Responsibilities: Handle customer interaction ensuring our Customers get an exceptional level of service.
Ensure members are achieving desired service levels, providing regular performance feedback.
Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.
Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.
Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.
Ensure all communication with customers is professional and meet our standards.
Investigate customers' problems and solutions.
Update job knowledge about new product information, business processes, systems and participating in educational opportunities.
Receives customers, answers their questions regarding product availability and commodity/service prices, completes order forms for an order given, and received payments for sales made.

Requirements:

High school diploma You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving) Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues)

Keywords: SoHo, Greenville , Customer Service, Other , Goldsboro, North Carolina

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