Posted on: June 9, 2021
About SOHO: We are a privately owned business consulting firm
based in New York. We focus on branding, brand presence, consumer
top of mind and customer loyalty in order for our clients' to gain
positive brand awareness, increased revenue and and expanded market
The Job: We are looking for a Customer Service Assistant to be
part of our Customer Service Team. As a Customer Service Assistant,
you will answer customer daily and help resolve any questions or
issues in a professional, expeditious manner while maintaining a
positive, courteous approach to internal and external
Responsibilities: Handle customer interaction ensuring our
Customers get an exceptional level of service.
Ensure members are achieving desired service levels, providing
regular performance feedback.
Facilitates orders, create new accounts, maintaining accounts,
providing product recommendations based on customers need, and
providing payment options.
Work as part of a team to make sure we answer queries quickly and
that we deliver an excellent service.
Resolve customer service complaints by identifying the root cause
and ensuring appropriate actions are taken to resolve the situation
and avoid it in the future.
Ensure all communication with customers is professional and meet
Investigate customers' problems and solutions.
Update job knowledge about new product information, business
processes, systems and participating in educational
Receives customers, answers their questions regarding product
availability and commodity/service prices, completes order forms
for an order given, and received payments for sales made.
High school diploma You understand the importance of treating
clients fairly and have a track record of making an extra effort to
make sure the customer feels valued Outstanding and proactive
communication skills (listening, inquiring relevant information
leading to efficient problem solving) Showcase a professional and
friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances
Ability to build rapport and develop a relationship with our
Team skills (supporting other team members and providing answers to
questions to other colleagues)
Keywords: SoHo, Greenville , Customer Service, Other , Goldsboro, North Carolina
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