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Temporary Fleet Call Center Clerk

Company: Hyster Yale Group
Location: Greenville
Posted on: June 9, 2021

Job Description:

Job Title Temporary Fleet Call Center Clerk Job Family Job Description Put a LIFT in Your Career Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Call Center Clerk at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years. As Fleet Call Center Clerk you will answer incoming service requests from national customers through various systems; i.e. email, Customer Portal, telephone, etc. Input information into our Fleet business system to forward service request to the local dealership that will perform the service. Perform other administrative tasks as assigned by manager. The Fleet Call Center Clerk Will Provide the Following Key Accountabilities: Answer incoming service requests from national customers through various systems, such as email, telephone, and the Customer Portal. Properly enter service requests, inbound and outbound call information and any update information regarding call instance into the Fleet business system. Other administrative tasks as assigned by manager An effective, efficient and positive customer experience resulting in high customer satisfaction. High level of accuracy and increased efficiencies to meet customer needs. Provide support to meet routine department functions and maintain department synergy and teamwork. The Successful Fleet Call Center Clerk Will Meet the Following Minimum Qualifications: High School Diploma or equivalent Minimum 1 years related work experience with no degree May substitute degree for work experience Keyboarding skills for high volume environment and proficiency in relevant computer applications, including Microsoft Excel, Word and Access. Application of telephone and email etiquette skills,as well as customer service principles and practices. Strong communication skills, both verbal and written, as well as ability to work with others in close proximity. Listening and organizational skills, attention to detail Job ID 0694 Employment Type Full time Work Hours 40 Travel Required Primary Location HYG US Greenville, NC (Headquarters) Address 1400 Sullivan Drive Zip Code 27834 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled

Keywords: Hyster Yale Group, Greenville , Temporary Fleet Call Center Clerk, Other , Greenville, North Carolina

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