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Federal Work Study (On-Campus) - CRO Customer Service Specialist

Company: East Carolina University
Location: Greenville
Posted on: June 10, 2021

Job Description:

Student Involvement & Leadership is currently seeking Federal Work Study CRO Student Assistants/Customer Service Specialists. The Customer Service Specialist is a part-time position with clerical responsibilities that work with and support the functions of the Student Centers within the Central Reservations Office. Customer service specialist are directly supervised by professional staff within the Department of Student Involvement and Leadership. The Customer Service Specialist is expected to fulfill the following general roles and responsibilities: Administrator: complete all necessary paperwork, forms, maintain logs and tasks as required, attend scheduled shifts and know the staff manual protocols Customer Service: acknowledging and greeting students, staff, faculty and University guests, know campus resources and departmental functions to work with faculty, staff, students and guest of the University to connect each to resources as appropriate and assisting with navigating through campus and keep supervisor informed, help create a welcoming environment. Clerical Aid: to be able to file records, maintain records and logs, answer telephone calls and relay messages to the appropriate contact, be able to operate common office equipment such as computers, copiers, scanners, calculators, fax, etc. Security: provide for the safety of patrons during events, enforce facility policies and capacity, theft deterrent, knowledgeable of emergency evacuation and lock down procedures. Team Member: attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all SIL employees University Representative: serve as a positive role model, serve the needs of students, staff, faculty, and University guests, be mindful of social media tags/posts and represent SIL and ECU positively. As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains: Effective Communication Accountability/Integrity Professionalism Cash Handling Problem Solving/Effective Reasoning Initiative Conflict Resolution Teamwork Adaptability/Resiliency Organization/Planning Technical Skills SAH Student Center Operations

Keywords: East Carolina University, Greenville , Federal Work Study (On-Campus) - CRO Customer Service Specialist, Other , Greenville, North Carolina

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