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Service Advsior

Company: Capital Subaru of Greenville
Location: Winterville
Posted on: June 10, 2021

Job Description:

Service AdvisorWe are looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills.Service Advisor Duties and ResponsibilitiesGreet customers upon arrival to shopAscertain reason for customer visit through verbal interview and visual assessment of vehicleConnect customers with appropriate automotive mechanic or technicianConsult with mechanics regarding appropriate service optionsDevelop as many solution methods as possible, attempting to keep costs lowExplain all service options to customers including time and cost estimatesProvide in-depth information on original equipment manufacturer (OEM) part optionsAdvise customers on warranty protections and other potential cost-saving service optionsTrack maintenance or repair status, fill out reports on labor and cost of all servicesPerform post-service inspection with customers and answer any questions they may haveRing up customers at the front desk, facilitate financial transactionsPerform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick upManage shop workflow and schedule for mechanics and techniciansService Advisor Requirements and QualificationsHigh school diploma or equivalent requiredBachelor's degree preferred5+ year in the automotive industry preferredExcellent interpersonal communication skillsAbility to explain complicated automotive concepts to visitors who may not be familiar with industry terminologyCompassionate, patient demeanorProblem solving/critical thinking skillsExtensive knowledge base of automotive industry and partsAdditional duties as assigned by manager

Keywords: Capital Subaru of Greenville, Greenville , Service Advsior, Other , Winterville, North Carolina

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