Patient Assistance Representative

Company: Greene County Health Care Inc. (GCHC)
Location: Snow Hill
Posted on: November 18, 2021

Job Description:

Company Overview

Greene County Health Care is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.

Job Summary

The Patient Assistance Representative provides support to navigate patients through GCHC services and supports the Medical, Dental and Integrated Care teams from within the Patient Assistance Center.

Responsibilities And Duties

• Fostering a positive culture and creating an excellent experience for patients
• Answering incoming calls in a professional manner
• Welcoming patients and other individuals
• Scheduling appointments
• Patient registrations
• Verifying and updating demographic and insurance information
• Providing assistance to patients and connection to services
• Assisting patients with completion of forms
• Maintaining confidentiality of information
  
  Qualifications And Skills
  
  • High School Diploma or GED
  • Two (2) years of customer service experience. Medical office experience with basic knowledge of medical terminology preferred.
  • Must be able to communicate verbally and in writing in English, with the ability to also effectively communicate verbally and in writing in Spanish preferred.
  • Proficient with MS Office and ability to learn new software programs.
  • Strong verbal communication, customer service and interpersonal skills.
  • Excellent cultural competency and cross-cultural communication skills.
  • Critical thinking, analytical and decision-making skills to solve problems as they arise.
  • Ability to work independently and also cooperatively with the health care team to achieve objectives.
  • Ability to communicate complex information in a clear, effective manner for a general audience.
  • Ability to remain calm in challenging situations.
    
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Keywords: Greene County Health Care Inc. (GCHC), Greenville , Patient Assistance Representative, Other , Snow Hill, North Carolina