Referral Specialist - Rheumatology
Company: Physicians East
Location: Greenville
Posted on: June 21, 2022
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Job Description:
REFERRAL SPECIALIST (QMS)
Physicians East
Job Description
JOB TITLE: Referral Specialist
FLSA Status: Nonexempt
REVISED: February 15, 2021
GENERAL SUMMARY OF DUTIES: Coordinate incoming and outgoing
referrals, answer department phone calls, and schedule patient
follow-up appointments.
SUPERVISION RECEIVED: Reports to Department Coordinator; Operations
Supervisor; Operations Manager.
SUPERVISION EXERCISED: None.
TYPICAL PHYSICAL DEMANDS: Requires prolonged standing or sitting.
Requires frequent bending, stooping, or stretching. Requires
eye-hand coordination and manual dexterity sufficient to operate a
keyboard, photocopier, telephone, and other office equipment.
TYPICAL WORKING CONDITIONS: Normal office environment.
EDUCATION/EXPERIENCE/KEY SKILLS:
* Must have high school diploma or equivalent.
* Associates Degree preferred in related field and at least 2 years
of experience in medical office position or specialization
required; or the equivalent combination of education and
experience.
Key Skills and Personal Characteristics:
* Must display a high level of confidentiality, integrity and
initiative.
* Must be able to work well under stress, tight deadlines and
fast-paced environment.
* Must have a strong sense of team commitment, which includes
meeting deadlines, punctuality and excellent follow-through and
feedback.
* Ability to form positive and collaborative relationships with
peers and physicians at all levels within the company.
* Must possess exceptional interpersonal communication skills and
have the ability to create a favorable impression for the
organization to all staff, patients and the public.
* Must possess strong organizational and excellent communication
skills as well as being highly motivated and detail oriented.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity EMR.
GENERAL DUTIES: (This list may not include all of the duties
assigned.)
* Schedule and coordinate outgoing referrals to offices both inside
and outside of Physicians East.
* Complete and send Request for Referral Appointment Authorizations
to Managed Care Representative.
* Notify patient of referred appointment date and time.
* Coordinate and schedule patient follow-up appointments.
* Follow through to verify appointment was kept and report to
referring provider.
* Answer multi-line phones, transfer calls and successfully operate
a fax machine.
* Work as a contributing member of a team to keep departments
running smoothly.
* Participate in in-service education, staff meetings and other
continuing education programs to maintain optimal technical
knowledge.
* Adhere to department and company policies.
* Attend safety classes and compliance training as offered by
Physicians East, P.A.
* Maintain confidentiality at all times.
* Participates in educational activities, as necessary.
* Attends required meetings and participates in committees as
requested.
* Enhances professional growth and development through in-service
meetings, education programs, conferences, etc.
* Performs related work as required.
This job description in no way states or implies that these are the
only duties to be performed by this employee. He or she will be
required to follow any other instructions and to perform any other
duties requested by his or her supervisor.
Keywords: Physicians East, Greenville , Referral Specialist - Rheumatology, Other , Greenville, North Carolina
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