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Client Support Specialist

Company: Western Southern Life
Location: Kinston
Posted on: June 22, 2022

Job Description:

Customer Service and Sales Support ; resolve client inquiries, assist with processing client requests, support Financial Reps needs for submitting new business, initiate claims. We are part of a Fortune 500 company offering robust benefits packages, competitive salary and a set schedule. Strong communication, PC skills and integrity required. - This position is located within a Western Southern Life Agency. We are part of a Fortune 500 company offering robust benefits packages, competitive salary and a set schedule in a professional office setting. Strong communication, PC skills, leadership qualities and integrity required. - To learn more about this position, please visit [ Link removed ] - Click here to apply to Client Support Specialist and browse administrative opportunities. - Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc., a Fortune 500 company, is the parent company of a [ Link removed ] - Click here to apply to Client Support Specialist . Its assets owned ($66 billion) and managed ($41 billion) totaled $107 billion as of March 31, 2022. Western & Southern is one of the strongest life insurance groups in the world. Its seven life insurance subsidiaries (The Western and Southern Life Insurance Company, Western-Southern Life Assurance Company, Columbus Life Insurance Company, Gerber Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company, and National Integrity Life Insurance Company) maintain very strong financial ratings. Other member companies include Eagle Realty Group, LLC; Fort Washington Investment Advisors, Inc.; 1 IFS Financial Services, Inc.; Touchstone Advisors, Inc.; 1 Touchstone Securities, Inc.; 2 W&S Brokerage Services, Inc.; 1,2 and W&S Financial Group Distributors, Inc. Western & Southern is the title sponsor of seven major community events every year, including the [ Link removed ] - Click here to apply to Client Support Specialist , a premier event in the U.S. Open Series played each August by the world's top-ranked professional male and female tennis players. 1 A registered investment adviser. 2 A registered broker-dealer and member [ Link removed ] - Click here to apply to Client Support Specialist / [ Link removed ] - Click here to apply to Client Support Specialist . [ Link removed ] - Click here to apply to Client Support Specialist . Provides professional and courteous service to internal and external clients. Processes payments and policy transactions on administrative systems. Resolves inquiries received via telephone, written correspondence or walk-in office visits. Collaborates with various departments as needed and escalates to management when necessary. Champions proactive client retention processes by identifying client's suggestions for improvement and making recommendations to management. Facilitates the conservation program by contacting the client for payment options and partnering with sales associates and management to conserve policies. Supports the Agency by identifying marketing and recruiting event opportunities. Identifies cross-selling opportunities and submits potential sales leads during client interactions and within natural markets utilizing tailored approaches. Works closely with Operations and Support Supervisor to support the needs of other offices within the Agency, plans ahead to accommodate changes in workload while minimizing the risk of impact to service levels, goals or objectives. Prepares and delivers daily bank deposits and balances office cashbook and bank account accurately and by following identified guidelines. Fosters a culture within the Agency that promotes open communication, integrity, professionalism, teamwork and a sense of urgency. Maintains thorough product and procedural knowledge. Performs other duties as assigned. Job Requirements:

  • Evaluate new technology hardware and software
  • Resolve technical hardware and software issues
  • Resolve hardware and software problems
  • Resolve software and hardware problems
  • Call from computer users concerning hardware and software system operations
  • Help resolve hardware or software problems
  • Manage software support and maintenance
  • Troubleshoot and provide technical support for software, hardware, and network access issues
  • Resolve possible hardware, software and network problems
  • Providing end-user support for desktop and network-related problems
  • End users in use of hardware and software
  • Centered support to all users on all software applications
  • Diagnosing and resolving technical hardware and software issues
  • Resolve technical hardware, software and telephone issues
  • Assist with off-site support for client functions
  • Interpret problems and provide technical support for hardware, software, and systems
  • Evaluate user requests for problems with hardware and software
  • Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training
  • Assist with network software installation and problem troubleshooting
  • Providing technical assistance and support related to computer systems, hardware, and software

Keywords: Western Southern Life, Greenville , Client Support Specialist, Other , Kinston, North Carolina

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