Patient Care Coordinator
Company: HearingLife
Location: Greenville
Posted on: August 5, 2022
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Job Description:
Overview :Who WE Are:HearingLife?is a national hearing care
company and part of the Demant Group, a global leader in hearing
healthcare built -on a heritage of care, health and innovation
since 1904.?HearingLife?operates more than 600 hearing care centers
across 42 states. -We follow a scientific, results-oriented
approach to hearing healthcare that?is provided by?highly
skilled?and caring professionals. -Our vision is to help more
people hear better through life-changing hearing health delivered
by the best personalized care.Responsibilities :Who YOU Are:You
will act as the face of our retail clinics located around the
country and in local communities. - The Patient Care Coordinator
strives to ensure a positive patient experience and to help more
people hear better. - In addition, the Patient Care Coordinator
supports the clinic by helping to achieve revenue goals by
attracting new Patients, managing the administrative and
operational functions and coordinating Patient interactions and
needs. -Responsibilities section:- Drive Patient appointment and
clinic revenue generation by making outbound & follow up calls to
potential and existing patients - Greet all patients and obtain
potential referrals. Understand current marketing promotions.- Data
entry and appointment scheduling using company scheduling protocols
and internal scheduling database software.- Keep our office patient
ready by managing our office supply inventory per company approved
lists - Manage an accurate account of petty cash, bank deposits and
credit transactions- Maintain hearing aid inventory - Work with
patient directly to collect all insurance documentation and
understand current HIPAA laws.Qualifications:Qualifications
section:We are Excited About You if:You have exceptional
professionalism and can clearly articulate with our patients in
face to face, verbal and written communications. This role is fast
paced and requires you to have both a strong organization and sales
mindset. As the face of our office, you will need proactive
customer service skills and the ability to exhibit friendly and
courteous behavior in all patient interactions.- High School
Diploma or equivalent; Associates degree preferred but not
required- Minimum of 1 year of previous front office, preferably in
a customer service or sales setting - Superior multi-tasking and
time management discipline- Ability to work independently and
collaboratively with staff and support services- Skilled in
handling sensitive matters and patients with tact, courtesy, and
discretion - Technically savvy with computer and systems including
intermediate knowledge of MS Office Suite specifically word and
excel Benefits, 401K, and Paid Time Off package. In addition to
onboarding, we offer continuous learning and development to support
your HearingLife career We are an Equal Opportunity / Affirmative
Action employer, all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sexual orientation, sex, national origin, disability, or
protected veteran status.
Keywords: HearingLife, Greenville , Patient Care Coordinator, Other , Greenville, North Carolina
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