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Call Center Associates

Company: Focus Services
Location: Tarboro
Posted on: September 22, 2022

Job Description:

You want it? We got it!!Who is Focus?Focus Services is call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus employees receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.Why Focus?Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.Join our Team!Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our employees are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them. Earning Potential

  • Bonus potential
  • Added incentives for performance, hours, etc.
  • Clearview point purchasing systemResponsibilities
    • Field inbound calls in a professional manner
    • Focus on Customer Retention
    • Respond to and resolve customer questions
    • Research possible solutions to customer issues
    • Sell / Up sell products on customer's account
    • Deescalate upset customersAre you a good fit?
      • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
      • The ability to type 25 wpm
      • Good numerical and analytical skills
      • Skill to communicate effectively with customers
      • Ability to handle a high stress environment
      • Willingness to work in a fast pace work environment
      • Ability to be proactiveInsurance Benefits & Time Off
        • Health Insurance
        • Dental Insurance
        • Vision Insurance
        • Life Insurance
        • Paid Time Off
        • Paid Holidays
        • Reduced or Flexible Hours
        • Family Medical LeaveFinancial Benefits
          • Excellent base wage
          • Daily / Weekly / Monthly Contests and Prizes
          • Scholarship Opportunities
          • Performance BonusPerks & Discounts
            • Employee Discounts
            • Company Social Events
            • On the Job & Continuation Training
            • Professional Development/Advancement Opportunities
            • Volunteer Assistance Program
            • Referral Programs
            • Employee lunches and snacks
            • Charity events
            • Casual dress code
            • Tiered promotional opportunities based on performance
            • Individual and Team recognitionCheck us out at to apply and learn more about our company history, culture, and values!

Keywords: Focus Services, Greenville , Call Center Associates, Other , Tarboro, North Carolina

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