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LEAD, PATIENT ACCESS

Company: Wayne UNC Health Care
Location: Goldsboro
Posted on: November 22, 2022

Job Description:

Job SummaryThe Patient Access Team Leader is a working resource for the patient registration teams. Assists with registering and admitting patients at Wayne UNC. Coordinates work assignments during the shift(s), monitoring of real time registration performance with audits and productivity measures, ensures departmental standards and procedures are followed, and resolves insurance verification and registration billing issues. Serves as a point of contact for both internal and external customers for the assigned shifts in the Patient Access Department for Teammates and PFS Leadership. Resolves or escalates problems as needed on the front end. Participates in the interviewing process for new hires within the Patient Access department.Minimum QualificationsEducationHigh school graduate or equivalent required. Licensure/CertificationNone required. CHAA, CRCR or CRCS is preferred.ExperienceMinimum 3-5 year experience in a patient registration or admitting clerk role required. Bi-lingual language skills are a plus.Knowledge, Skills and AbilitiesDemonstrated knowledge of patient registration processes and guidelines.Outstanding customer service skills with the ability to communicate clearly and concisely with the public and teammates in person, in writing and over the telephone. Displays a professional public image at all times.Ability to lead, guide and motivate others.Able to work with deadlines and multitask. Well-organized and detail oriented.Accurate data input skills. Able to work in a fast-paced environment with frequent interruptions.Computer literate. Basic knowledge of MS Outlook and able to learn new software rapidly.Previous Electronic Health Record (i.e., Epic) experience required.EPIC training completed for ADT Central/ED Registrar and AdmissionsBenefits:Paid Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsuranceRetirement PlanEmployee Assistance ProgramEducation Assistance

Keywords: Wayne UNC Health Care, Greenville , LEAD, PATIENT ACCESS, Other , Goldsboro, North Carolina

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