Hotel Front Desk Associate

Company: Comfort Inn & Suites
Location: Greenville
Posted on: November 25, 2022

Job Description:

The Comfort Inn & Suites Greenville, NC is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay. Ideal candidates should have basic computer and typing skills, and be personable, outgoing and energetic with a positive attitude. Experience in hospitality is a plus however, training is available. Please apply in person for this position Monday - Friday 10 am - 5 pm.

*Responsibilities*

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to clients' complaints in a timely and professional manner
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments

*Skills*

* Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
* Experience with hotel reservations software.
* Understanding of how travel planning websites operate, like Booking and Expedia.com
* Customer service attitude.
* Excellent communication and organizational skills.

Job Types: Full-time, Part-time

Pay: $9.50 - $11.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Overnight shift
* Weekend availability

COVID-19 considerations:
Rooms and public areas are sanitized and disinfected. Hand sanitizer is available.

Education:
* High school or equivalent (Required)

Experience:
* Hotel/Motel Front Desk: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Comfort Inn & Suites, Greenville , Hotel Front Desk Associate, Other , Greenville, North Carolina