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Customer Service Representative

Company: Focus Services
Location: Greenville
Posted on: November 26, 2022

Job Description:

*$14.00 per hour! Apply to get into a Training class today!*

Looking for people who can work *2-11 PM* after training.

*Position Title: *Customer Service Representative

_*Position Overview: *_

This is an exciting opportunity to join Focus Services Customer Service team. Core job responsibilities include resolving customer inquiries related to their overall bill and general questions around products and services. Additionally, ideal candidates will be responsible for creating accurate interaction notes within the call dispositioning system.

_*Position Specific Expectations: *_

* Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one-time charges and/or recurring monthly fees.
* Identify and recommend additional products and services that will enhance the overall customer experience.
* Multitask between multiple tools and systems (knowledge base, billing system, desktop tools). Leverage information gathered from various systems to resolve customer issues and/or inquires.
* Demonstrate awareness of company policies and procedures, utilize sound judgment, and remain within scope of support.
* Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
* Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
* Demonstrates the ability and takes ownership to achieve established goals and performance metrics.
* Comfortable adapting to policy and/or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
* Interacts with customers via telephone

o Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time.

*Qualifications*

* High School Diploma or equivalent
* Proficient in Microsoft Windows
* Technical aptitude as it pertains to navigating multiple windows of information
* At minimum, one year of customer service experience
* Strong typing and oral communication skills
* Regular and prompt attendance during training and scheduled shifts
* Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
* Winning ATTITUDE and DRIVE FOR SUCCESS, a must!

Benefits

* Health Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* Paid Time Off
* Paid Holidays
* Free company activities for you and your family
* Laid back dress code
* Paid training
* Performance Bonus

Go ahead and apply, we know you want to! ;-)

Check us out at *www.focusservices.com *to learn more about our company history, culture, and values!

Apply directly at *https://focus.applicantpool.com/jobs/*

*Focus Services provided the following inclusive hiring information: *

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Night shift
* Weekend availability
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Greenville, NC 27834: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Have you worked for Focus Services before?
* Do you have prior computer experience from hobby level gamer, to an educational background in IT support, or prior work experience including call center service that involved tech troubleshooting via phone? Yes or No and please provide length of time.
* Please provide your personal email so we may contact you.

Education:
* High school or equivalent (Preferred)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Focus Services, Greenville , Customer Service Representative, Other , Greenville, North Carolina

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