Contact Center Representative - Credit Card March 20th Greenville, SC
Company: myGwork
Location: Greenville
Posted on: January 22, 2023
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Job Description:
Company Overview About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing over 9.8 million customers with a full
range of retail, small business and commercial banking products and
services at more than 1,100 convenient locations throughout the
Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In
addition, TD Auto Finance, a division of TD Bank, N.A., offers
vehicle financing and dealer commercial services. TD Bank and its
subsidiaries also offer customized private banking and wealth
management services through TD Wealth. TD Bank is headquartered in
Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at
and on Twitter at and
TD Bank, America's Most Convenient Bank, is a member of TD Bank
Group and a subsidiary of The Toronto-Dominion Bank of Toronto,
Canada, a top 10 financial services company in North America. The
Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit
We offer a competitive salary and benefit program, including:
comprehensive, affordable health care through medical, dental, and
vision coverage; financial security with life and disability
insurance; opportunities to save using health savings and flexible
spending accounts; retirement benefits to help prepare for the
future; paid time off and work/life benefits to maintain a good
balance.
Department Overview The Contact Center Representative- Credit Card
(US) promotes strong and lasting Customer relationships in a
Contact Center environment by providing quality customer service
and sales in an efficient and highly professional manner. The
Representative achieves a high level of success by understanding
customer needs and identifying opportunities to grow the
business.
Displays positive and professional tone, exhibits empathy when
required, and provides a Legendary Customer Experience
Takes ownership of customer concerns and resolves Customer issues
at first point of contact
Ensures necessary due diligence is taken to support the timely and
accurate completion of all customer transactions
Arrives on-time and log-in ready to receive/make customer calls as
scheduled throughout the shift
Identifies and refers high value or potential customers to the
appropriate personnel/team
Provides courteous, efficient, and professional customer service to
ensure inquiries, problems, and issues are resolved promptly and
effectively to retain their business
Engages customers / partners in service conversation to understand
and meet their current and future products and service needs by
providing them with information / guidance
Offers sound product knowledge as it relates to their respective
business area
Ensures customer/partner problems are handled appropriately the
first time, escalating issues when necessary
Completes a broad range of financial transactions (e.g., account
balance, statement requests, balance transfers, dispute handling,
and other transactions as necessary with accuracy and
efficiency
May facilitate cross-sell opportunities and/or refer
Customers/partners to internal Bank partners
Supports customer needs and determine solutions to customer
problems, particularly as it relates to credit card and/or digital
banking products and services
Supports the achievement of business objectives by supporting
service goals
Understands, applies and adheres to all operating policies and
procedures
Contributes to business objectives for operational excellence
Appropriately assesses risk when business decisions are made to
minimize operating loss and escalates non-standard or high-risk
transactions
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all
Customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
Participates fully as a member of the team, promotes team
effectiveness, and contributes to a positive, diverse and inclusive
work environment
Supports the team by continuously developing knowledge in own
area
Participates in personal performance management and ongoing
development activities, including cross training as necessary
Keeps others informed and up-to-date about all relevant or useful
information related to day-to-day activities
Acts as a brand champion for your business area/function and the
bank, both internally and/or externally
Requirements High School Diploma or GED
Required: 0 years of related experience; Preferred: 2+ years of job
related experience (banking, contact center, or retail customer
service)
Ability to use/learn current technology and software applications
related to position
Excellent interpersonal and verbal communication skills
required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Experience handling confidential information preferred
Must be able to adhere to a set schedule which may include
weekends, overnights, and holidays
Must be able to effectively support customers using designated
primary language (Spanish and/or English) in assigned queue
Hours 40
Inclusiveness At TD, we are committed to fostering an inclusive,
accessible environment, where all employees and customers feel
valued, respected and supported. We are dedicated to building a
workforce that reflects the diversity of our customers and
communities in which we live in and serve, and creating an
environment where every employee has the opportunity to reach their
potential.
If you are a candidate with a disability and need an accommodation
to complete the application process, email the TD Bank US Workplace
Accommodations Program at USWAPTDO@td.com . Include your full name,
best way to reach you, and the accommodation needed to assist you
with the application process.
EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+
professionals,
students, inclusive employers & anyone who believes in workplace
equality.
Keywords: myGwork, Greenville , Contact Center Representative - Credit Card March 20th Greenville, SC, Other , Greenville, North Carolina
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