Contact Center Representative - Credit Card March 20th Greenville, SC

Company: myGwork
Location: Greenville
Posted on: January 22, 2023

Job Description:

Company Overview About TD Bank, America's Most Convenient Bank TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at and
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview The Contact Center Representative- Credit Card (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. The Representative achieves a high level of success by understanding customer needs and identifying opportunities to grow the business.

Displays positive and professional tone, exhibits empathy when required, and provides a Legendary Customer Experience
Takes ownership of customer concerns and resolves Customer issues at first point of contact
Ensures necessary due diligence is taken to support the timely and accurate completion of all customer transactions
Arrives on-time and log-in ready to receive/make customer calls as scheduled throughout the shift
Identifies and refers high value or potential customers to the appropriate personnel/team
Provides courteous, efficient, and professional customer service to ensure inquiries, problems, and issues are resolved promptly and effectively to retain their business
Engages customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
Offers sound product knowledge as it relates to their respective business area
Ensures customer/partner problems are handled appropriately the first time, escalating issues when necessary
Completes a broad range of financial transactions (e.g., account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary with accuracy and efficiency
May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
Supports customer needs and determine solutions to customer problems, particularly as it relates to credit card and/or digital banking products and services
Supports the achievement of business objectives by supporting service goals
Understands, applies and adheres to all operating policies and procedures
Contributes to business objectives for operational excellence
Appropriately assesses risk when business decisions are made to minimize operating loss and escalates non-standard or high-risk transactions
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all Customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
Participates fully as a member of the team, promotes team effectiveness, and contributes to a positive, diverse and inclusive work environment
Supports the team by continuously developing knowledge in own area
Participates in personal performance management and ongoing development activities, including cross training as necessary
Keeps others informed and up-to-date about all relevant or useful information related to day-to-day activities
Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Requirements High School Diploma or GED
Required: 0 years of related experience; Preferred: 2+ years of job related experience (banking, contact center, or retail customer service)
Ability to use/learn current technology and software applications related to position
Excellent interpersonal and verbal communication skills required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Experience handling confidential information preferred
Must be able to adhere to a set schedule which may include weekends, overnights, and holidays
Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue

Hours 40
Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Greenville , Contact Center Representative - Credit Card March 20th Greenville, SC, Other , Greenville, North Carolina