Combustion Product Service Engineer
Company: General Electric Company
Location: Greenville
Posted on: March 16, 2023
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Job Description:
Job Description Summary The Combustion Product Service Engineer
will provide the technical support for fielded GE Gas Turbines. In
this role you will be responsible for solving technical Combustion
Mechanical and Operability issues at customer sites; ranging from
daily technical troubleshooting/recommendations to complex Root
Cause Analyses with long-term business implications to GE and our
customers. Job Description Roles and Responsibilities * Engineering
support of installed base of Gas Turbine (GT) Combustion Systems. *
Work with commercial, design, and customer teams to provide issue
resolution for gas turbine combustion systems. This involves
applying Engineering techniques and processes to develop solutions
and ensuring that specific issues are resolved in terms of
accuracy, quality, and timeliness to meet customer needs and
business goals. * Provide engineering support to the Field Services
teams during planned outages. * Prepare technical presentations for
Customers and Senior Leadership: User conferences, webinars, or
other customer technical reviews. * Develop technical information
letters (TILs or ETCs) to provide clear and accurate communications
to GT customers with respect to technical issues, risk, and our
recommendations to resolve. * Apply engineering skills, experience,
and tools to solve a field failure through Root Causes Analysis
(RCA) on Gas Turbine Combustion systems. * Establish and maintain
relationships with internal interfaces to ensure that customer
requirements are understood and being addressed. * Interface with
external and internal suppliers to identify the most cost-effective
solution that meets customer's request. * Travel to customer
locations in support of commercial teams during unplanned/forced
outages and customer technical review meetings. * Work with design
and development teams to successfully introduce new products. *
Participate in Lean Action Workouts and lead Kaizen projects to
improve internal Product Service processes and support continuous
improvement efforts. Required Qualifications * Bachelor's Degree in
Mechanical, Aerospace, Materials Science Engineering, or related
engineering field of study from an accredited college or
university. Desired Characteristics * 2+ years of experience in
Design, Repair, Manufacturing, or Maintenance of Gas Turbine
Combustion systems. * Demonstrated ability to handle multiple tasks
simultaneously and drive projects to completion. * Demonstrated
leadership to pursue correct engineering actions in adverse
conditions or situations. * Able to interface and communicate
clearly and effectively with all levels of an organization, both
internally and externally with customers (tell the story in a way
that everyone from an entry level plant outage engineer to a
customer chief engineer or from a GE entry level field engineer to
GE executive can understand it and get what they need to execute).
* Team player with global mindset and ability to work effectively
with different cultures. * Prior experience in a customer support /
facing role. Anticipates customer needs and ensures that they are
met. Develop understanding of background situations and where
conversations are leading and steer them in productive directions.
* Self-starter with initiative and interpersonal skills to direct
projects and work, of cross- functional nature, with demonstrated
ability to drive projects to completion. * Ability and desire to
identify and implement continuous process improvements. * Strong
written and verbal communication skills. * Strong team building
skills. Ability to develop relationships across the organization to
build loyalty and commitment. Can energize teams through
inclusiveness and connection with people. * Understands business
objectives and drives specific tasks required to meet the
objectives. * Demonstrated project management skills. *
Demonstrated capability to remain calm and collected in
challenging/safety related/high cost situations to develop a step
by step plan, communicate it, gain concurrence through technical
prowess, and drive to completion. Additional Information GE offers
a great work environment, professional development, challenging
careers, and competitive compensation. GE is an Equal Opportunity
Employer. Employment decisions are made without regard to race,
color, religion, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the
United States for this opening. Any offer of employment is
conditioned upon the successful completion of a drug screen (as
applicable). Relocation Assistance Provided: No
Keywords: General Electric Company, Greenville , Combustion Product Service Engineer, Other , Greenville, North Carolina
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