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Desktop Tech I

Company: CompuCom
Location: Wilson
Posted on: September 19, 2019

Job Description:

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to our Desktop Tech I role: The Desktop Tech I provides day-to-day technical support to employees for desktop and laptop systems software and hardware. Installs, configures and troubleshoots desktop and laptop systems. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May conduct training programs designed to educate an organization's computer users about basic applications. May involve use of problem management databases and help desk system. Responsibilities You will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You're highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests - even if these are beyond the scope to solve and take ownership of their issue. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic. Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint. Identifies system problems. Performs necessary system repairs. Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options. Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies. Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates. Installs, tests, and repairs computer systems on customer site. Facilitates the change management resolution process both internally and with customers. Other duties as assigned. Qualifications Excellent Customer Service Skills Advanced knowledge of installation and operation of relevant software, hardware and other equipment Requires 1-2 years of related work experience and training A certification preferred. Join the Leader In the Delivery of Technology Solutions CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals. 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America. Recognized 15 straight years by Gartner. We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000 servers and 1 million mobile devices. We support 5.15 million users in North America and more than 8 million Service Desk contacts. Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com

Keywords: CompuCom, Greenville , Desktop Tech I, Other , Wilson, North Carolina

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