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Collection Analyst

Company: Hyster-yale
Location: Greenville
Posted on: December 5, 2019

Job Description:

Employer Name: SpiderID: ******* Location: Greenville, North Carolina Date Posted: 11/29/2019 Wage: Negotiable Category: Manufacturing Job Code: 4200BR Job Description: Put a LIFT in Your Career!Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedTemporary Collection Analyst at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years. As a Temporary Collection Analyst, you will be responsible for: - Ensuring prompt payment from all Americas customers and dealers to improve cash flow and working capital employed in the day to day business function. - Identifying impediments to prompt payments, communicating via various mediums ( in person, phone, fax, email, etc.) with all levels of company and customer organization individuals in various functions (including dealer principals, CEO's, CFO's, Sales Coordinators, National Account managers, and Accounting Departments), developing an action plan for problem resolution, and following up to ensure solution is reached and payment is received. - Holding and releasing customer and dealer product orders for build and/or slot based on customer credit standing. - Maintaining a high level of customer service, developing rapport with outside customers to reach collection targets, as well as using and developing an expertise in negotiation and/or sales technique in order to influence internal and external customers to cooperation and action. This position plays a critical role in account retention, as well as maintaining excellent customer/national account/dealer communications. The successful Temporary Collection Analyst will have the following Key Accountabilities: - Effective interfaces with end customers- provide information needed to ensure timely payment. Includes use of NMHG and/or customer business systems to report information and/or enter invoices according to customer specification. Position interfaces in significant contact with all levels of the customer organization and must be professional, tactful, and well-spoken at all times. Some travel may be required on an as-needed basis to support customer relationships and/or resolve open issues. - Dispute and Problem Resolution - Expedite payment by mediating between the outside customer and various internal company representatives and recommend best course of action. Compel parties to an agreeable end result of payment - Monitor incoming customer orders - ensure orders are released or held for building and shipping in a timely manner - Reporting of Receivable Data and Maintenance of customer accounts. - Special projects/team participation as required. The successful Temporary Collection Analyst will have the following Minimum Qualifications: - Associates degree in Business, Accounting, or Finance preferred. - Minimum 3 years related experience in commercial collection, bookkeeping, accounts payable, or accounts receivable without a degree. - PC, Spreadsheet, Word Processing Experience - NMHG organizational knowledge or similar commercial business structure knowledge - Customer Service Skills - Demonstrated ability to clearly communicate both verbally and in writing with customers; persuade customers to abide by terms of purchase orders and contracts for payment; and tactfully deal with disgruntled customers. - Problem-Solving and Negotiation Skills - ability to identify and investigate discrepancies in customer payments, purchase order amounts, and customer contracts as they compare to invoiced amounts; and to get the involved parties to understand and correct the root cause of the discrepancy. Location Information: Greenville, NC is a vibrant city in Pitt County located just 85 miles east of Raleigh, NC and 85 miles west of the beaches of the Crystal Coast. It has a population of over 172,000 people in the greater metropolitan area and is ranked number six Best Small Places for Business and Careers by Forbes Magazine. Greenville, NC is the home of East Carolina University and friendly southern culture offering dining, arts, museums, festivals, and a variety of amenities and quick access to several water fronts and beaches for people who love the outdoors. For more information about Greenville, visit ***************************** We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled Job ID 4200BR Job Title Temporary Collection Analyst Team Credit Relocation Assistance Available No Work Hours Day Shift Employment Type Temporary/Contractor Travel Required 1% - 10% Location Greenville, NC (Americas Division Headquarters) Address 1400 Sullivan Dr Zip Code 27834 Careers Website ****************************** Job Criteria: Start Date: Position Type: Full-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time: Contact Information: Contact Name: Hyster-Yale Company Type: Company: Hyster-Yale City: State: Zip:

Keywords: Hyster-yale, Greenville , Collection Analyst, Professions , Greenville, North Carolina

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